Marina Parts & Customer Service Specialist

The Parts & Customer Service Specialist position is responsible for accurately managing the marina’s parts and supplies inventory, ordering and receiving materials, supporting service technicians, welcoming and assisting customers, and generally providing the highest quality of customer care.

Essential Functions/Responsibilities:  

• Greet customers and assist them in person, by telephone, and by email in a professional and courteous manner.
• Manage the marina’s inventory of marine parts, supplies, equipment, and commonly used materials
• Coordinate with vendors and distributors on pricing, orders and returns. Price parts to maintain profitability
• Provide parts to technicians for boat repairs and maintenance-special ordering items not in stock
• Provide assistance to customers which may include parts research,
• Operate the point of sale (POS) and cash register
• Maintain the work area and stockroom in a clean and organized manner
• Respond to questions regarding service work, parts availability, marina operations, and general customer needs.
• Gather complete and accurate information when customers request service or repairs.
• Create and update customer records, work orders, estimates, and service requests.
• Communicate customer concerns and service priorities clearly to managers and technicians.
• Ensure compliance with safety, regulatory and sanitation policies
• Performs other duties as assigned or required.

Required Education and Experience

• High School Diploma or equivalent required
• 2-4 years prior Customer Service experience required
• Able to work both independently and as part of a team to achieve goals and targets
• Reliable with good time management skills and the ability to organize and prioritize work
• Good mathematical and computer skills.
• Enjoys working with the public to provide exceptional customer service.

Required Knowledge, Skills and Abilities:

• Ability to exercise good judgment in evaluation situations and making decisions.
• Enjoys working with the public to provide exceptional customer service
• Adaptable to working in a fast-paced environment
• Ability to resolve customer conflicts in a professional manner
• Strong communication, organization, and leadership skills
• Dependable character, integrity, passion, drive, and desire for success

Physical Demands:Physical abilities required for job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand for extended periods of time (90 percent of shift).
• Able to lift 35 pounds
• Frequent walking, reaching, bending, turning, and stooping,
• Normal vision and hearing ranges required.

Work Environment

• Work tasks may be performed both indoors and outdoors.