Manila - Workforce Management

eClerx

Location not stated

4 months ago

Lead and manage Workforce Management functions, including forecasting, scheduling, real-time monitoring, and reporting.
Develop short-term and long-term staffing plans based on business requirements and historical trends.
Analyze call volume, workload patterns, and performance metrics to ensure adequate staffing levels.
Monitor service levels, occupancy, adherence, and productivity.
Identify process gaps and implement continuous improvement initiatives.
Prepare and present workforce reports, dashboards, and recommendations to leadership.
Ensure compliance with company policies and workforce standards.
Drive automation and system enhancements to improve efficiency and reporting accuracy.

Manila - Workforce Management · eClerx