EI
Manhattan WMS L2 Support Specialist
eTeam Inc.
- 🇺🇸 United States
- On-site
- 1 day ago
- SQL
- Incident Management
- ITIL
1 day ago
Work location: Wilmer TX 75172
Contract duration: 01 year
Complete job description:
Need a Manhattan WMS expert with good understanding of warehouse management back ground. Candidate should be able to provide the L2 support by resolve the incidents, service request. Should have good communication skills to handle the ware house operators and all the stake holders. Should have a good technical experience on Manhattan WMS and SQL. Should be able to work independently. Need to do the onsite offshore coordination.
Key Responsibilities:
Provide Level 2 support for Manhattan WMS, including incident resolution and service request handling.
Perform root cause analysis and ensure timely resolution of warehouse management system issues.
Coordinate effectively between onsite and offshore teams for smooth operations and support delivery.
Collaborate with warehouse operators and stakeholders to understand issues and provide solutions.
Document resolutions, maintain knowledge base, and ensure compliance with support SLAs.
Mandatory skills required:
Strong functional knowledge of warehouse management processes and operations.
Hands-on technical expertise in Manhattan WMS (latest versions preferred).
Proficiency in SQL for data analysis, troubleshooting, and query optimization.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills to interact with business users and technical teams.
Experience in incident management tools and ITIL processes (preferred).
Capability to handle critical issues under pressure and provide timely updates to stakeholders.
Domain: Manhattan WMS
Minimum over all work experience required: 6 to 8 yrs
Manhattan WMS L2 Support Specialist · eTeam Inc.