Manager Technology Engineering

Job Description

Responsibilities

• Serve as liaison between shore-side IT & the various departments on the ship
• Manage all ship board IT projects
• Provide mentoring and ongoing training to Analyst
• Assist shore side with planning, communicating, and scheduling of new application and system deployments
• Troubleshooting, maintenance, and testing of electronics, computer systems, and software: 
  • Coordinating deployment of system patches to all computers (PC and laptops) connected to the ships network   
  • Configuration of all computers per company standards to ensure maximum stability and up-time
  • Maintain and troubleshooting all Point of Sale terminals
  • Deploy, maintain, and troubleshoot ship printers (network and local) 
  • Assist with any issues on Bridge / Engine specific systems
  • Assist with issues concerning the data satellite system
  • See to the security of all information stored on the network 
  • Check and monitor system security and maintain access restrictions (change of passwords, etc.)
  • Monitor user activities and report any abuses to the Chief Engineer
  • Monitor and manage the backup of all ship servers and data 
  • Assist shore side IT with application deployment, upgrades, and troubleshooting
  • Maintain and manage deployment of Anti-Virus software to ensure protection of all company assets
• Attend the daily Engineering Department meeting
• Participate in weekly conf call with shore side IT leadership
• Inform department heads of any relevant computer issue
• Proactively communicate all IT related ship board issues/plans to shore side IT leadership
• Communicate/Coordinate planned activities with peers on other ships in the fleet
• Maintain ship board knowledge base to ensure proper documentation of all systems and activities
• Maintaining inventory of all computer hardware and software with serial numbers and record of ownership
• Reporting any changes in inventory to the Chief Engineer
• Maintain and program the ship’s inventory of pagers and radios
• User assistance
  • Assist users when required in all computer based applications
  • Instruct users in basic handling routines, e.g., login, logout, personal file maintenance, printer operations, etc. 
  • Provide occasional user training for new applications
  • Monitor and manage users data storage requirements to ensure effective use of resources
  • Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
• Network Maintenance and Operation: 
  • Proactively monitor health of all network electronics on daily basis to ensure maximum up time
  • Update network electronics configuration as needed to meet changing business needs for connectivity
  • Monitor ship wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling
  • Assist shore side IT with network design/architecture activities to support business growth
• Regular Maintenance routines: 
  • Perform regular backups of all server based systems
  • Daily check of all servers to ensure proper operation
  • Install new software as required
  • Monitor network storage for inappropriate use (music files, personal photos, etc)
• Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
• Is familiar with and complies with the SMS at all times
• Emergency Duties as specified in the ship Assembly Plan
• Performs other duties assigned by the Chief Electrical Engineer
• Loads all SMS changes and performs checks on key links to see that they work and reports completion to Quality Assurance
• Sees that the latest SMS version is available to all users, including on key computers and laptops not attached to the ship’s network
• Responsible for removing any copies and old versions (including forms) of the SMS from the ship’s network

Basic Qualifications

• Expert knowledge of Microsoft suite of applications (MS Office, MS Outlook, MS Visio, etc)
• Experience with VMWare virtualization technology
• Experienced with Microsoft server operation, operating systems, installation,  and troubleshooting
• Familiarity with IT operations in the Cruise industry
• Strong PC setup and troubleshooting skills
• Excellent customer service skills
• Ability to express thoughts clearly and thoroughly in writing
• Experience installing, configuring, and troubleshooting Cisco network electronics
• Understanding of computer network operation and best practices

Preferred Qualifications

• 4-year Degree in Information Technology or related field of study
• CCNA certification
• MCSE certification
• Knowledge of telephony systems including VOIP
• Familiarity with Fidelio Cruise applications
• Familiarity with Micros Point of Sale application

Additional Information

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel 
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan 
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control 
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations 

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) 
• Complete a pre-employment medical 
• Obtain a criminal background check 
• Bring approved work shoes 

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Maritime and Cruise Operations
• Job Type: Full Time