Manager Specialty Restaurants (Trip Interview)

Disney Worldwide Services

Location not stated

Manager or above

9 months ago

Not enough detail in this posting to match

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do and hold integrity to the highest degree. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

Responsibilities

•Ensure Forbes service standards within the restaurant to achieve high service standards by providing the team development and training
•Coordinate restaurant table reservations
•Identify unsatisfied Guests and perform Guest Service Recovery
•Promote salesmanship and ensure that suggestive selling techniques are being used by the service team
•Monitor breakage, consumption, inventories and all replaceables within budgetary targets
•Oversee the maintenance of furniture, equipment and any other article in use in the restaurant
•Monitor and control Crew turn over
•Coordinate activities and organize cross utilization of staff
•Order and follow up on the replenishing of departmental equipment
•Spot check inventories and supplies for correctness and proper storage
•Ensure all service related working procedures are in compliance with USPH standards and lead inspection team with Dining Manager
•Periodically review sanitation discrepancies and improvements in the restaurant
•Identify areas of accident prevention and related training
•Monitor the proper implementation and follow up of garbage separation and disposal procedures
•Ensure Crew/Officer satisfaction with food service and facilities opening hours
•Monitor the maintenance of all furniture and equipment in all food service outlets
•Spot check the accuracy of the opening hours of all food outlets
•Facilitate department meetings
•Provide leadership for all direct reports; Responsibilities include, but are not limited to:
Managing personnel files
Conducting performance reviews, including discipline as needed
Ensuring Project Onboard compliance
Monitoring STAR, while making necessary corrections
Onboard training, new hire and ongoing
Succession planning
Crew recognition and communication

Basic Qualifications

•Minimum four years management experience in a high-volume restaurant (150+ covers per meal period)
•Experience leading a multi national team of 45+ team members
•Experience working within a fine dining environment
•Proficient in wine knowledge and food/wine pairing
•Excellent interpersonal skills and ability to serve Guests of all ages
•Proficiency with POS systems (Micros)

Preferred Qualifications

•Formal Hospitality training or Hotel school
•Prior ship experience

Additional Information

This is a SHIPBOARD role.
You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Segment: Disney Parks, Experiences and Products
Business: Disney Cruise Line
Category: Food and Beverage
Job Type: Full Time

Manager Specialty Restaurants (Trip Interview) · Disney Worldwide Services

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