Manager/Senior Manager, Client Solutions

About us 

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 79 operational centres spanning 9.1 million square feet. WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customized and curated solutions for various office space needs.

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About the Role

The Client Solutions team specializes in developing bespoke workplace strategies that address intricate client challenges, serving as a critical nexus between Sales and project design & delivery. As the primary technical interface during the sales lifecycle, this team ensures that every committed solution is feasible, realistic, and aligned with delivery capabilities. The successful candidate will likely bring a background in Architecture, Engineering, Construction, or Commercial Real Estate, possessing a deep understanding of AEC industry standards while remaining adaptable to evolving methodologies. This role requires a consultative mindset for technical selling, involving the management of competing priorities to drive business conversion and foster client urgency.

This is a high-ownership role suited to someone who combines commercial thinking, design expertise and client leadership. The successful candidate should be comfortable moving between a CXO-level client discussion, a workplace test-fit, a commercial review and a technical discussion with a D&B partner - while maintaining a clear view of the overall business objective. The role requires a consultative mindset rather than a purely technical or project-management approach, with the ability to understand the client's business problem, develop the right solution, influence stakeholders and take accountability for the outcomes.

Roles and Responsibilities

1. Enterprise Solutioning & Technical Sales

• Partner with Sales and Enterprise teams to understand client business objectives, workplace strategy, headcount, operational requirements and timelines.

• Translate client requirements into customised workplace and fit-out solutions aligned with WeWork's product capabilities.

• Lead technical discussions with clients and provide consultative inputs throughout the sales cycle.

• Develop solution options, test-fits, high-level design concepts and technical narratives to support deal conversion.

• Identify opportunities to optimise solutions based on cost, time, quality, experience and operational requirements.

2. Due Diligence & Feasibility

• Lead preliminary site and project due diligence to identify key technical, commercial and operational risks.

• Assess existing building infrastructure, MEP, technology, access, life safety, demolition and other site-specific constraints.

• Identify potential impacts on project budget, programme and quality at an early stage.

• Develop mitigation strategies and align internal stakeholders before commitments are made to the client.

• Participate in site walks and provide clients with practical guidance on available solutions and constraints.

3. Commercial & Project Planning

• Support development of initial project budgets, estimates and commercial assumptions.

• Understand lease and building-related constraints and incorporate them into solution development.

• Support preliminary project scheduling and identify critical dependencies.

• Balance client expectations with project feasibility and WeWork's commercial objectives.

• Ensure that proposed solutions are realistic, deliverable and aligned with agreed commercial parameters.

4. Client & Stakeholder Management

• Act as a key client-facing representative throughout the solutioning and pre-construction process.

• Build strong relationships with enterprise clients, CRE leaders, workplace teams and senior decision-makers.

• Clearly communicate technical considerations, trade-offs, risks and recommendations.

• Work closely with Sales, Real Estate, Design, Project Management, Procurement, D&B partners and other internal teams.

• Create alignment across stakeholders and drive timely decisions in a fast-paced environment.

5. Design & Delivery Interface

• Translate client requirements and agreed solutions into clear inputs for Design and Project Delivery teams.

• Review layouts, design proposals, specifications and project documentation for alignment with client requirements.

• Maintain continuity between the solution sold and the solution delivered.

• Participate in regular site reviews and project progress discussions where required.

• Support resolution of design, technical and execution challenges during project delivery.

6. Portfolio & Business Management

• Manage multiple opportunities and projects simultaneously across different scales and stages.

• Prioritise opportunities based on business impact, urgency and probability of closure.

• Maintain accurate project and pipeline reporting for leadership.

• Identify recurring challenges and opportunities to improve Client Solutions processes.

• Contribute to new initiatives, standardisation, solution frameworks and tools that improve speed and quality of delivery.

• Monthly and periodic business reporting on ongoing deals, revenue management.

Education and Desired Qualifications

• The ideal candidate will bring 8–12+ years of relevant experience across architecture, workplace strategy, project management, interior fit-out, design management, commercial real estate or related AEC disciplines.

• A background in Architecture, Engineering, Construction or Project Management is preferred, with demonstrated experience in corporate workplace or enterprise fit-out environments.

• Strong understanding of workplace planning, interior fit-out, MEP, technology and building infrastructure.

• Demonstrated experience working directly with enterprise or large corporate clients.

• Ability to lead client conversations and influence senior stakeholders.

• Strong commercial understanding of project budgets, timelines and delivery constraints.

• Experience translating business requirements into practical workplace solutions.

• Ability to manage multiple complex opportunities simultaneously.

• Strong presentation, communication and storytelling skills.

• Experience collaborating with Sales, Design, Procurement, Real Estate and D&B teams.

• Strong problem-solving ability and comfort working with ambiguity.

• Ability to operate independently while influencing stakeholders within a matrix organisation.

• Strong proficiency in Excel and other project/data management platforms.

• Strong people leadership skills to manage & align direct team members as well as influence other teams to deliver the desired outcomes.

Equal Opportunity Employer

WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.