Manager - Resident Services and Activities - Long Term Care

It's more than a career, it's a calling

Worker Type:

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

As the Manager of Resident Services and Activities, you will lead programs and services that enrich residents’ quality of life while ensuring compliance with regulatory and quality standards. This role oversees activities, volunteers, documentation, staffing, and continuous improvement initiatives to create a positive and engaging resident experience.

Department: Skilled Nursing Facility Administration
Schedule: full-time, 40 hours per week on a variable shift

Apply today. SSM Health – We bring out the incredible in you, everyday.

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Manages resident services, which may include activities, volunteers, medical records, coding, hair stylists and materials/supply orders.   
• Manages staffing including hiring, orientating, evaluating and continuing education initiatives.  This includes determining volunteer qualification and competency with volunteer personnel as appropriate. 
• Supervises records, billing, certifications and other regulatory documentation to support resident services offered.
• Develops and administers plans reflective of organization’s mission and goals.  Complies with regulations related to resident services and activities. 
• Manages and provides reports, documentation and other regulatory paperwork as required by CMS. 
• Completes a variety of administrative tasks related to resident services, which may include medical records, storage, retrieval, and destruction of files according to established Facility procedure.
• Responsible for QAPI (Quality Assurance Performance Improvement) processes within ministry.
• Demonstrates customer service skills in accordance with established Facility guidelines.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree or equivalent years of experience

EXPERIENCE

• Four years’ experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

State of Work Location:Illinois, Missouri, Oklahoma, Wisconsin 

• Driving Record - Motor Vehicle Report (MVR) 

• And 

• Driver’s License - Issued in the United States 

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Job Type:

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SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.Click here to learn more.