Manager - Program FT (TFSC) (35168)

Fighting Poverty. Creating Opportunity Since 1945, Goodwill San Antonio is one of the largest nonprofit organizations in San Antonio, employing more than 1,400 individuals who passionately serve our mission ofhelping change lives through the power of work. We offer resources and tools to help our employees succeed by providing access to life skills coaches that assist our team members in developing skills to address life barriers. We serve our community by providing career training and placement assistance for employment.  Our programs are supported with profits generated through the sale of donated goods in our Retail Stores, and revenue from business services offered through our Business Services Division. We invest 92.6 cents ofEVERY DOLLAR EARNED back into the community.  This is accomplished through educational programs and career services provided through our Workforce Development Team through the Good Careers Academy and Good Careers Centers.

We are currently seeking a dynamic individual who has a passion for serving others and making a difference.  Working Here Changes Lives.  Join the GoodwillSA team and Apply Today: WorkforGoodSA.org.

Qualifications

POSITION SUMMARY

The Goodwill EPN Program Manager will assist in the implementation of the Dual Generational Training/Workforce Subsidized Childcare Assistance Program and manage Goodwill’s activities in the Eastside Promise Neighborhood (EPN)/ FCCC program. Support the organization in its mission to help change lives through the power of work. Reporting to the Director of Workforce Program the Dual Generation Initiative Manager is responsible for managing the grant requirements and maintaining partnerships associated with the Dual Generation initiative. This position serves as a liaison between Goodwill and Dual Generation Initiative partners. The Program Manager is responsible for the administration and reporting functions for all program outcomes to both the Goodwill and Grant partners to include, maintaining compliance with both programmatic and financial requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist families with children age 0-5 who meet the Dual Generational Training/Workforce requirement with completion of the application process and connecting the eligible individuals with a Goodwill Outreach Specialist to determine appropriate services.

2. Provide families with assistance in completing the application process who are seeking access to the childcare vouchers. Work with United Way EPN staff to determine the most appropriate center placement for the child. Verify that the child has begun services and document the start date into the Client Management System and database.

3. Meet with each applicant and conduct the appropriate interview based on the training/workforce requirement of the program.

4. Manage the daily operations of the site and support the Outreach Specialist in achieving established performance goals. Capture performance and outcomes by maintaining case notes and milestones in the Client Management System. Meet performance standards set forth by the program. Complete performance reports and provide to Goodwill and EPN, along with information from the Workforce Development manager. Assist with surveys and audits. Decrease audit finding by following and enforcing standard operating procedures.

5. Refer parent(s) to the Career Services Specialist for completion of education pathway development. Review and manage case management load of families on a monthly basis

6. Maintain working knowledge of Goodwill community partners, referrals and available resources. Identify appropriate Goodwill and community services for individuals and provide assistance and solutions that help individuals of EPN overcome barriers to employment.

7. Attend program meetings and provide feedback and observations regarding the needs of the individuals who live in the footprint served within EPN.

8. Disseminate Goodwill service information within the EPN footprint. Provide information sessions and presentations on resources and referrals. May participate in and/or manage other Workforce Development related programs including marketing programs to the community and seeking/attending related educational opportunities to expand knowledge.

9. Establish and maintain open channels of communication with sponsoring and referring agencies, community resources, agencies and employers. Identify potential employer partnerships for employment and/or training opportunities. Provide recommendations on sustainability strategies and potential community partnerships.

10. Represent Goodwill Industries and the service available to the community in various off-site locations. Co-locate with Goodwill partners in non-Goodwill facilities.

11. Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals for assigned work units are completed on time and in a quality manner. Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws.

12. Develop and maintain personal and team training development by ensuring participation in required training opportunities. Hire, train, develop and manage dedicated staff.

13. Monitor and address performance issues on a timely basis.

14. Promptly investigate or participate in investigations for all reported incidents. Maintain harmonious working relations between team members. Ensure team member complaints are promptly addressed, and follow through to resolution.

15. Adhere to, and ensure adherence to, all Loss Prevention and inventory control and compliance, risk management, and ethics policies and procedures. Safeguard donations and all Goodwill property and resources; secure from harm, theft, accidental loss, or disposal. Promptly investigate or participate in investigations for all reported incidents.

16. Responsible for providing excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

17. Ensure that all processes, procedures and reporting tools are being implemented and managed efficiently through establishment of goals & objectives, staff training and coaching, and creating an atmosphere which encourages professional achievement.

18. Commit to engaging all employees from a servant leadership perspective and model expected work ethic.

19. Effectively collaborate with cross-functional teams that are involved in the execution of a grant.

Other functions: To accommodate business needs and objectives, other duties may be assigned by a management member.

REQUIREMENTS

1. Minimum: High school diploma with some college. Preferred: Bachelor degree.

2. Minimum: 2+ years’ experience in managing grant funded workforce development programs assisting individuals with goal setting, career planning, placement and retention services.

3. Preferred: 4+ years’ experience in managing grant funded workforce development programs assisting individuals with goal setting, career planning, placement and retention services. OR an equivalent combination of education and experience.

4. Must be able to meet the physical requirements of the position.

5. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.