Manager, Outreach Services (Salaried, Full time)

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for six consecutive years by U.S. News & World Report. We employ 3,200+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors. 

Position Summary

The Manager, Outreach Services reports to the Executive Director of Washington Regional Medical Foundation and provides leadership and operational oversight for the Cancer Support Home and Senior Support in Action programs. The manager is responsible for daily operations, staff support, budget and grant administration, database management, community representation, communications, and coordination with Washington Regional Medical System departments. On average, approximately 80% of the position’s workload is dedicated to Cancer Support Home operations and 20% to Senior Support in Action, with priorities adjusted as program needs require.

Essential Position Responsibilities 

• Provide leadership, direction, and daily operational support for Outreach Services staff, promoting effective teamwork, accountability, and achievement of established program goals.
• Oversee general operations of the Cancer Support Home and support the administration and delivery of Senior Support in Action services.
• Manage database systems for both outreach programs, ensuring information is accurate, current, secure, and available to support program operations, reporting, and evaluation.
• Represent Cancer Support Home and Senior Support in Action in the community through speaking engagements, development activities, grantor relationships, and other outreach opportunities.
• Develop, monitor, and manage Outreach Services operating budgets and grant-specific budgets; maintain clear, timely communication with program coordinators regarding budget status, reporting requirements, and financial priorities.
• Lead the preparation, coordination, and submission of grant reports in accordance with the requirements and timelines established by each grantor.
• Maintain a comprehensive calendar of grant activities, deliverables, reporting dates, renewal opportunities, and other deadlines related to Outreach Services.
• Collaborate with Washington Regional Medical System departments, including Accounting, Payroll, Purchasing, Employee Health, Human Resources, and other support functions, to meet organizational requirements and the operational needs of both programs.
• Lead the communication strategy for Outreach Services, including newsletters, social media, program collateral, and other communications developed in coordination with the Washington Regional Marketing Department.
• Monitor program activities, service needs, and performance indicators; identify opportunities to strengthen operations, community awareness, and program effectiveness.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor’s degree in business administration, nonprofit management, health administration, social services, communications, or a related field, preferred. An equivalent combination of education and relevant experience may be considered.
• Experience: Demonstrated experience leading a team to achieve established goals, managing multiple budgets, and supporting grant-funded programs. Experience in nonprofit, healthcare, community outreach, or human services settings is preferred.
• Leadership and Organization: Ability to establish priorities, coordinate multiple programs and deadlines, maintain detailed and accurate records, and work effectively both independently and in a team environment.
• Grant and Financial Management: Working knowledge of grant administration, reporting, compliance, and budget management; ability to manage multiple operating and grant-specific budgets simultaneously and adapt to varying grantor requirements.
• Communication: Effective oral, written, presentation, and interpersonal communication skills, with the ability to serve as a credible and engaging spokesperson for Cancer Support Home and Senior Support in Action.
• Technology: Proficiency with Microsoft Office applications required; working knowledge of Microsoft Access preferred. Ability and willingness to learn new database, reporting, and communication tools.
• Professional Attributes: Detail oriented, adaptable, collaborative, and service focused, with sound judgment and the ability to exercise discretion and maintain confidentiality.

Work Environment: This position will spend 80% of the time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. 

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.