Manager, Order Management Excellence

We are rebel watchmakers with a purpose. Established in 1854 as the Waterbury Clock Company, we took a traditional European watchmaking and layered American industrial ingenuity on top. That is when we began our journey to disrupt a 300 year-old industry. Timex took mantle clocks made from wood and made them out of metal and made them faster and affordable for everyone. We took the pocket watch, added a strap, and put it on your wrist. Today our design lab in Milan designs the most beautiful watches for consumers around the world. Come join our team, make a difference, and wear watches from Timex and some of the biggest brands in the world.

**This role is hybrid and requires 2 days a week on-site in our Shelton, CT office. Remote candidates will not be considered**

Summary

The role is focused on reducing manual workload, automation of O2C routines, building robust synchronized processes & scalable planning capabilities through technology, analytics, continuous improvement projects and change management, while partnering across Supply Chain, Manufacturing, Procurement, IT, Finance, Commercial to improve order execution performance (FR, OTIF) fulfilment execution and planning maturity and digital transformation. You will be expected to:

• Assess current reporting & data flows, remove non-value added work, streamline data structure – to increase transparency, data accuracy, clean standards for operational excellence and decision-making frameworks.
• Identify process gaps & inefficiencies in Order 2 Cash execution - design and execute automation (leveraging existing Planning systems as well as PowerBI, Advance Excel, AI – in collaboration with IT and Projects)
• Become subject matter expert – providing technical support to all order management teams and train them to use newly implemented tools.

Qualifications

Responsibilities

• Performs thorough analysis of existing process, data sources, information – in line with existing priority/project list for the Department & develops necessary technical solutions to improve efficiency/fix gaps
• Learns business need behind existing reporting/planning tools and continuously analyze potential ways to automate and improve efficiency of data and outputs – executing approved ways of automation & ensuring seamless transition w/o disruption to core process
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Computes metrics involving complex issues, develops and implements proper KPIs/metrics as needed.
• Networks with senior internal and external personnel in own area of expertise, working collaboratively and sharing knowledge with the team.
• Resolves complex technical issues and provides on demand support to the Org in scope.
• Recommends process improvements ideas to leadership. Assists in driving change as needed.
• Drive seem-less & faster communication between supply chain and commercial teams – replacing touchpoints with better data visibility and automated information flow.
• Ensures O2C routines coherence, governance standards, documentation & regular training and upskilling of Order Management Organization (including exploring existing systems capabilities and teching how to use them)
• Proactively manages potential roadblocks for adoption (change management) & risk mitigation
• Support development and governance of allocation and prioritization processes to improve OTIF performance, revenue attainment, and customer satisfaction.
• Represents Order Management in transformation workshops and governance reviews.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Economics, or related field; MBA/ Master degree a plus
• 5+ years of relevant experience in supply chain, order management, data science or project management roles (preferably in CPG, Apparel, Jewelery industries)
• Broad knowledge of O2C functions and processes including S&OP/S&OE, Order Management, Inventory Management, ERP platforms (Oracle), EDI transactions, reporting tools, and planning systems (Logility)
• Use of communication tools (PowerPoint, Outlook, and Word) and applying AI to automate
• APICS (CPIM, CSCP, or CPF), Lean Six Sigma, or Project Management certification is a plus.
• Demonstrated ability to drive change through influencing others
• Comfortable bringing structure to ambiguity and turning raw ideas into well-formed, governed initiatives.
• Strong bias toward action, experimentation, and continuous learning.
• Result-oriented, recognizing that maturity improvement is a continuous journey, not a one-time event.
• Proficiency in the MS Office suite with focus on Advanced Excel, SQL, Python.
• Experience in performance management, governance, and reporting.
• Strong written and verbal communication skills,
• Strong analytical skills and ability to detangle complexity to clean basic concepts and logic.
• Excellent problem solving skills

In addition to our wide product offering, Timex Group offers the following benefits:

• 401K
• Robust Medical, Dental, Vision Plans
• Generous Company Holidays/Vacation
• Extended Sick and Personal
• Hybrid Remote Office Policy
• Summer Fridays all year long!
• Parental Leave Policy

Timex Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.