Manager - Operations B1

Job Title:Manager B1

Experience:14+

CTC:14,47788 LPA

Shift Timing:7PM to 4AM

Skills:GL / R2R

Grade:VI

Manager - Operations

Objectives:

Operations manager should balance the needs of key clients; ensure the teams they are involved with are aware of the combined end goals; establish operations objectives and work plans; delegate assignments to the leads when necessary; and conduct regular meetings to improve productivity, process knowledge, and client satisfaction.

Minimum Job Requirements:

Graduate / Post – Graduate in commerce with minimum 12+ years of experience out of which 5 years directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Roles and Responsibilities

• Leading and delivering client engagements that helpsidentify, design, and implement creative business solutions for the company.
• Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration of the process.
• Oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development.
• Responsible for client interactions with necessary reports highlighting efforts, result and bottlenecks.
• Manage stakeholders and understand their business problem and provide adequate solutions.
• Collaborate across multiple stakeholders: business leaders, delivery leads, account management for service delivery, capability showcase and new business development.
• Excellent Client Management, aiming at high Client Satisfaction scores.
• Manage conference calls / other communication with the client and build a rapport with key client contacts.
• Develop roadmaps and establish KPIs, to manage performance and communicate results on client account.
• Lead & motivate a team and ensure their development through direct coaching / feedback wherever required.
• Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs.
• Identify pivotal employees and nurture them to become the second line managers.
• Effectively implement rewards / recognition & appraisal programs. Create cross-functional teams to encourage team building. Focus should be on knowledge driven growth for the team.
• Support PnL & Balance Sheet enrichment process, ensure proper controls are in place and operating effectively.
• Farming, supporting new business initiatives.
• Transitioning support.
• Plan and co-ordinate with internal team to meet SLA standards.
• Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements / new process migrations.