Manager of Clinical Services

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Manager of Clinical Services is responsible for the daily operations of the counseling service program within Corbett Trauma Center. This position reports to the Director of Clinical Services and in his or her absence, the Senior Director of Corbett Trauma Center.       

Strategic/Transformational Duties and Responsibilities

• Assists with day-to-day operations of the agency’s counseling services program through the clinical supervision of therapists, interns, client representatives and volunteers. This position is responsible for assisting with program quality, contract compliance staff training and development and community relations.
• Identify and develop relationships with community service providers and systems to promote Corbett Trauma Center services.
• Develop and supervise Therapists and Client Representatives to provide a seamless delivery of crisis intervention and counseling to clients.
• Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. 

Transactional/Administrative Duties and Responsibilities

• Performs monitoring and clinical auditing of all files, including clinical documentation in the clinical chart. Monitors documentation for timeliness of filing. 
• Provides emergency direct clinical client services to children and their families through crisis intervention, treatment, case management, information and referral, and advocacy as needed.
• Provides assistance in annual evaluations, interviewing and hiring new clinical and administrative staff. 
• Assists in ensuring as a counseling agency all victims are aware of crime victims’ compensation benefits, and assists victims in completing victim impact statements, restitution requests, and victims’ compensation claims when necessary. 
• Provides follow-up and advocacy with service providers, when given a signed release of information, to ensure that services have been accessed.
• Documents client case records, activity logs, victims logs, and outcome logs accurately and in a timely manner, following protocol.
• Provides, delegates and schedules training on safety issues regarding violence, domestic violence, victimization issues of children and families, Florida statutes, and mandated abuse reporting procedures for counseling staff.
• Leads weekly treatment team. 
• Participates in and presents victim cases at external team staffing for case assessment, to identify issues and facilitate problem solving strategies with collaborative partners including Child Welfare cases, probation or CAC cases as directed by the Director of the Corbett Trauma Center. 
• Monitors and ensures supervision schedule intact for all staff and counseling interns in the program. 
• Ensures all counselors complete FARS/CFARS, TF-CBT and FSASV training. 
• Works with staff on monthly clinical training events prior to treatment team.
• Ensures all monthly funder reports assigned to this position are completed and submitted on a timely basis. 
• Performs such other duties as may be assigned by the Director Clinical Services. 

Supervisory Responsibilities 

• Directly supervises employees including Lead Therapist and Client Representative Supervisor. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws and company initiatives/goals. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching and disciplining employees; addressing complaints and resolving problems.  Acts as a change agent, and develops a high-performing team in the spirit of exceptional service to all internal and external partners. This position has signing authority and manages a budget.

Required Competencies 

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

• Master’s degree in mental health or social sciences field. 
• Licensed by State of Florida (Mental Health Counseling, Clinical Social Work, or Marriage and Family Therapy).
• Qualified Supervisor for Mental Health Counseling (minimum) in Florida. 
• Five years progressive counseling/therapy work experience. 
• One year of supervisory experience. 
• Must be computer proficient with MS office products.
• Possess managerial and clinical skills working with at-risk populations. 
• Valid Florida Driver’s License and insured personal transportation required.

Knowledge, Skills and Abilities

• Knowledge of administrative principles and practices
• Knowledge of supervisory principles and practices.
• Knowledge of crisis intervention and trauma treatment principles.
• Knowledge of community resources.
• Knowledge of domestic violence and victimization issues with children and their families, Florida Statutes, and mandated abuse reporting procedures.
• Knowledge of and comply with the policies and procedures of the Crisis Center of Tampa Bay.
• Knowledge of and comply with policies and procedures of the Hillsborough County school system, and funding sources including, Medicaid, CBC, VOCA, Office of Attorney General and the Children’s Board of Hillsborough County.
• Knowledge of and comply with HIPAA regulations.
• Knowledge of Windows based computer operating system.
• Ability to collect, evaluate, analyze information and data entry.
• Ability to prepare reports, relating to clients, contracts, and grants.
• Ability to determine work priorities and proper completion of work assignments.
• Ability to work independently.
• Ability to understand and apply applicable policies and procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to utilize problem solving techniques.
• Ability to establish and maintain effective working relationships with others.
• Ability to serve as super-user of clinical software.
• Skill in operation of word processing program on a personal computer.
• Skill in interviewing clients to identify personal, legal, social and economic needs.
• Skill in dealing with social service clients under stressful situations.
• Complete Advocacy Core Training as required by FCASV or within the first six months of employment.

Physical Demands/Working Conditions

Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment.

Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and remote office locations and could be exposed to changing weather.  The noise level is moderate.

Travel: Occasional local travel required for meetings, trainings, and to provide support between offices.

Hours: Monday-Friday, regular business hours. Hours may vary due to external meetings or events. Several CCTB services are open 365 days a year 24-hours a day. Employee may be required to work holidays, evenings, and/or weekends depending on client and staff demand and during hurricanes and other times of disasters/critical incidents with on call responsibilities afterhours and holidays.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.