Manager of Billing Services

Job Summary: The Manager of Billing Operations at Integrity Learning Center will oversee the billing department as well as maintain communication across departments to ensure accurate and timely billing processes for clients and insurance providers. This role is essential for maintaining financial health and compliance, while fostering a positive team environment. The manager will lead billing staff, streamline processes, handle complex billing issues, and ensure adherence to regulatory requirements and company policies. 

Key Responsibilities:

• Lead and oversee daily billing team operations, ensuring accuracy, accountability, and efficiency
• Develop and track KPIs in partnership with leadership to monitor team performance
• Complete all ABA billing processes, including claim submission, corrections, resubmissions, and payment reconciliation
• Conduct team meetings, provide coaching, and complete performance evaluations
• Oversee the full billing cycle, including insurance verification, claim submission, payment posting, and denial management
• Ensure timely and accurate completion of authorizations, treatment plans, insurance updates, and billing documentation
• Serve as the escalation point for complex billing issues and insurance denials
• Collaborate with families, providers, and insurance representatives to resolve billing inquiries
• Maintain BCBA credentialing (including CAQH) and ensure all billing platforms are updated accurately
• Monitor compliance with HIPAA, Medicaid, and payer guidelines
• Prepare and analyze billing performance reports (claims, collections, outstanding balances)
• Identify workflow inefficiencies and implement process improvements
• Stay current on payer policies and train team members on billing updates and best practices

Qualifications and Requirements: 

• Bachelor’s degree in finance, accounting, or a related field preferred. 

• Proven experience in medical billing, particularly in ABA services or healthcare settings. 

• Strong leadership abilities, with a track record of managing and developing a team. 

• Exceptional attention to detail and strong organizational skills to manage multiple tasks efficiently. 

• Excellent verbal and written communication skills, with the ability to interact effectively with clients, staff, and insurance representatives. 

• Strong analytical skills to assess billing processes and make data-driven decisions. 

• Proficiency in billing software and Microsoft Office Suite; experience with ABA-specific billing software is a plus. 

• Full time employee  

Why work with Integrity? 

• Competitive pay with potential to grow with the company
• Group Executive Coaching sessions led by Columbia University Certified Level 2 Coach
• Full Benefits Suite including:
  • Health Insurance with access to Teladoc Health
  • No Cost to You Dental, Vision, Long Term Disability, and Life Insurance
  • Access to a free EAP platform for mental health, wellbeing, and financial support and resources
• Voluntary Short Term Disability Additional Life Insurance Coverage
• 3% Match Retirement Benefits that vest immediately
• Flexible scheduling
• Company-wide shutdown week between Christmas & New Year's
  
• Generous Vacation and Holiday package
• Ongoing training and mentoring
• Bonusly Peer-to-Peer bonus system
• Locally Owned & Operated organization with leadership that cares about your well-being and work-life balance.