Manager, Legal | Claims & Litigation

Job Summary 

What You'll Gain/ Impact

• Opportunity to serve as a key steward of the firm's legal risk posture, directly influencing how claims and litigation matters are managed, resolved, and prevented across practice groups
• Exposure to complex, multi-stakeholder legal matters spanning regulatory compliance, third-party subpoenas, and insurance reporting — building deep expertise at the intersection of law, risk, and professional services
• Ability to shape and strengthen firmwide claims processes, ensuring consistent, compliant outcomes that protect both clients and the organization
• A seat at the table with senior legal and risk leadership, including direct engagement with Chief Risk Officers on open matters and emerging risk trends
• Hands-on experience managing end-to-end litigation processes and leveraging legal matter management technology to drive operational excellence
• Opportunity to grow as a legal operations leader within a high-growth, nationally recognized professional services firm

Key Responsibilities

Claims Management and Coordination

• Drive consistent, compliant claim resolution across multiple practice groups within the PPG structure.
• Engage outside counsel when needed and ensure partners are appropriately involved in the claims process.
• Log and maintain all matters in Legisway, using the platform to track open legal matters and ensure accurate record-keeping.
• Manage matter management phone calls and coordinate communications among stakeholders.
• Manage reporting to insurance carriers, including timely submission of claims and status updates.
• Schedule routine and regular open matters status calls for legal review with the Chief Risk Officers.
• Maintain reports and track spending on claims, providing regular updates to leadership.
• Identify areas of risk based on reoccurring client issues and escalate to Chief Risk Officer.
• Manage the litigation process associated with client service issues from intake through resolution.
• Ensure compliance with state and federal regulations, statutory filing requirements, privacy laws, and internal controls.
• Look across all practice groups to identify, track, and address client service issues, ensuring timely and compliant resolution.
• Ensure litigation hold letters are issued promptly and manage the litigation hold process in coordination with in-house and outside counsel.

Paralegal and Legal Support

• Summarize cases and prepare reports for attorneys.
• Conduct research and investigate facts relevant to claims and legal matters.
• Communicate with internal clients to gather information, provide updates, and maintain confidentiality.
• Serve as a point of contact for practice groups on claims-related inquiries and status updates.
• Organize, index, and archive documents related to completed and ongoing cases, ensuring easy retrieval of pleadings, motions, correspondence, and records.
• Draft legal documents, including settlement and release agreements, litigation hold notices, authorizations for release of records in third-party subpoena cases, and responses to requests for records under IRS Code 7216.

Third-Party Subpoena Process

•  Assist Associate General Counsel in third-party subpoena process for the firm.
• Assist in-house and outside counsel with litigation holds and pulling of requested records.
• Coordinate with IT and service lines for data collection and preservation.
• Handle interrogatories, requests for production, and subpoenas, coordinating evidence collection with counsel, custodians and vendors, including document collection, review, and production.

 

Candidate Qualifications

• Certification or associate's degree in paralegal studies (bachelor's degree preferred).
• 5–7 years of experience in a paralegal role, preferably in a professional services, corporate legal, or risk management environment.
• Investigative mindset with strong research and analytical skills.
• Working knowledge of legal database software, including matter management platforms (e.g., Legisway)
•   Knowledge of litigation procedures, claims management processes, and regulatory compliance requirements.
• Experience in preparing legal reports, case summaries, and legal memoranda.
• Excellent written and verbal communication skills.
• Excellent time management skills with the ability to work under pressure and meet tight deadlines.
• Ability to manage multiple concurrent matters across practice groups independently.
• Strong organizational skills with exceptional attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Familiarity with insurance reporting processes and third-party subpoena procedures is a plus.

Leadership Skills

• Building Relationships
• Adaptability
• Client Focus
• Driving Execution
• Continuous Improvement
• Communication