Manager II - Onboarding ( Investment Banking)

Head of Onboarding & Event Management India ( Investment Banking)

Overview of Role

The Onboarding & Event Management Module is comprised of 4 key pillars:

Data Management,

Third party setup,

Derivative Onboarding and Broker Management.

The team is tasked with delivering all onboarding activities required to bring a Client or Client Fund to life on our Investment platform.

The primary responsibility of this candidate is to efficiently manage the delivery of the end-to-end setup, maintenance, and closure of mandates, portfolios, agreements, and related accounts across key systems. You will be responsible for developing and managing a multiskilled team.

Key Responsibilities:

• Lead, mentor and develop team members across multiple locations fostering a culture of collaboration and openness.

• Oversee daily operations and performance of the team, ensuring delivery of a high-quality service to clients and stakeholders.

• Work with the Head of Onboarding Delivery & Oversight to manage prioritisation of onboarding activities.

• Manage the teams capacity, ensuring all activities are allocated, monitored and delivered against agreed timelines and SLA’s

• Identify end-to-end process enhancements for efficiency gains and risk reduction, ensuring all changes are agreed before being implemented.

• Monitor market and regulatory changes and where required implement changes to processes and procedures

• Ensure strict adherence to all procedures and ensure that process outcomes are fully trackable and auditable. • Ensure strict adherence to group policies and compliance within your function.

• Ensure risk is managed and our risk recording policy is strictly adhered to and notify the Head of Global Platform Onboarding as any issues arrive.

• Monitor and review error trends to prevent reoccurrence.

Overview of the areas you will be responsible for delivering:

Data Management:

• Set up, maintain and close mandates, portfolios and accounts across Aladdin, IRIS and Client business data masters.

• Maintain core operational data, including Aladdin Accounting data, settlement instructions, trade delivery configuration and cash flow notifications.

• Set up and maintain related third-party and counterparty data, including pay away brokers, credit risk counterparties, custodians and external reporting.

• Perform quality assurance checks to keep data aligned across platforms and in line with agreed rules.

• Review data quality control exceptions to support strong data governance and maintain high data standards.

Derivative Onboarding: • Open derivative trading accounts covering OTC Bilateral, OTC Cleared, FX, ETD, Term Deposits, TBA’s, CFD’s and Loans with external market vendors, ensuring the end-to-end process is delivered on time.

• Document all required onboarding information clearly and keep key parties updated from initiation through to completion.

• Maintain accurate operational data across internal databases and external platforms.

• Keep due diligence documentation up to date in Markit KYC and ensure broker permissions are appropriate and approved.

• Support process improvement, maintain operating controls, and respond to counterparty and broker queries quickly and clearly. Broker management:

• Onboard and maintain broker relationships across Clients systems, including execution brokers, term deposit brokers and related accounts.

• Complete financial crime due diligence for new broker relationships and monitor existing relationships on an ongoing basis.

• Distribute Clients due diligence documentation and Terms of Business to brokers as required.

• Support effective team delivery by mentoring Broker Management colleagues, identifying training gaps and keeping procedures up to date.

• Drive process improvements, ensure controls and operating guidelines are followed, and escalate issues promptly to the Onboarding Manager. 3rd Party Setup:

• Complete custodian account opening documentation and support market openings for clients and Client funds, including complex documented markets and repatriation of non base currencies

• Manage custodian standing instructions, settlement instructions in DTCC

• Set up and maintain third-party, Wall Street Office, and Triana accounts to support CFD and loan trading.

• Maintain broker-related macros, validate market accounts before trading, and support smooth trade settlement.

• Monitor India trading accounts, complete FPI licence renewals

• Support Global Custodian Direct implementation projects.

What you'll be like

• 15+ years of experience gained within an Asset Management operations team or other Financial Services team delivering some or all of these onboarding activities.

• Experience within a senior operations management role

• Experience of developing and managing a multiskilled team

• Proven track record of enhancing processes and procedures

• Excellent understanding of operational risk

• Excellent verbal and written communication skills are essential for effectively interacting with internal and external teams, ensuring that all parties are informed and aligned throughout the onboarding process.

• Strong organisational abilities are needed to manage the delivery of multiple events simultaneously, prioritising tasks and maintaining a smooth and efficient workflow.

• The ability to identify issues and develop solutions quickly and effectively is important for addressing any challenges that may arise during the onboarding process.

• In depth understanding of industry regulations and compliance requirements

• The ability to analyse data and workflows to implement processes change and enhance the efficiency of the onboarding delivery

• Strong relationship management and senior stakeholder engagement skills.

• Open, receptive and curious about new ideas that challenges the status quo and encourages the same from their team members. Applications / System experience

• Aladdin

• Workflow and Case Management tools

• DTCC • OA / RFA • Refinitiv / Worldview