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Manager I, Client Service Operations
VARITE INDIA PRIVATE LIMITED
š®š³ India
Hybrid
Manager or above
4 weeks ago
- Incident Response
- AML
- KYC
- GDPR
- LexisNexis
- MS Office
- CAMS
- AKS
4 weeks ago
About The Client:
Client is a renowned global leader in risk mitigation, investigations, compliance, cyber resilience, security, and incident response solutions. With over four decades of experience, the client is trusted by organizations worldwide to provide expert analysis, cutting-edge solutions, and actionable insights.
About The Job:
- We are seeking an experienced Manager I with strong expertise in AML, KYC, Transaction Monitoring, and Fraud Alerts Review to lead a high-performing operational team within our Client Service Operations function.
- The ideal candidate brings deep domain knowledge in financial crime compliance, proven experience in managing large teams, and the ability to drive complex projects while engaging effectively with global stakeholders.
- This is a critical leadership role responsible for operational delivery, quality management, client satisfaction, and continuous process improvement.
Operations Management
- Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with > 99% quality.
- Act as the domain SME on AML, KYC, TM, and Fraud investigationsāguiding the team and resolving escalations.
- Oversee endātoāend delivery for 4ā5 major accounts, including planning, resourcing, execution, and reporting.
- Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
- Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
- Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
- Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
- Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders
- Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
- Conduct structured coaching, mentoring, weekly checkāins, and formal performance evaluations.
- Maintain team attrition below 10% annually and proactively identify early warning signs.
- Drive employee engagement, development, and retention; maintain Pulse survey score ā„80%.
- Build and maintain strong relationships with internal stakeholders, clients, and crossāfunctional leaders.
- Deliver consistent client satisfaction with CSAT ā„4.5; oversee service recovery for low feedback scores.
- Communicate project progress, risks, and insights proactively to senior leadership and clients.
- Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
- Lead quality assurance checks and implement feedbackādriven improvements.
- Identify process gaps and drive automation, optimization, and workflow enhancements.
- Bachelorās or Masterās degree in Finance, Business Administration, Law, or a related field.
- 12ā15 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.
- 5ā8 years of direct team management experience in operational environments.
- Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).
- Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix
- Proven experience in operations management, project management, and stakeholder management.
- Excellent communication, analytical, investigative, and decisionāmaking skills.
- Strong proficiency in MS Office, reporting tools, and workflow management.
- Candidates possessing any of the following certifications will be given preference:
- CAMS (Certified AntiāMoney Laundering Specialist)
- CKYCA (Certified KYC Associate)
- Globally Certified KYC Specialist (GOāAKS)
- Any other recognized certification in AML/Compliance/Financial Crime
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India ā VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Manager I, Client Service Operations Ā· VARITE INDIA PRIVATE LIMITED