Manager, Entertainment Technical

Job Description

Responsibilities

• Responsible for the administration of the Technical Department, including the Entertainment Maintenance Program
• Provide leadership to technical staff regarding set-up, operation, maintenance and troubleshooting of show equipment and procedures
• Preparation and communication of technical schedules, rehearsals, events and department meetings
• Create and process work orders, purchase requisitions, equipment inventories, show documentation, maintenance logs, technical documentation, cast member files, and all related paperwork
• Maintain show integrity, standards of conduct, and quality levels as determined by DCL Entertainment
• Maintain effective communication with cast and Disney Cruise Line land-based Management Team
• Schedule all support for Programming/Special events technical needs
• Establish and maintain good relationships and two-way communication with all related departments
• Partner with Marketing/Promotions in planning and execution of promotional activities and Special Events/Conventions
• Facility maintenance, with regard to all technical systems, cueing, music/video library and product stock levels
• Oversee and ensure smooth operation of band load in/out, sound and light checks and all show performances
• Ensure adherence to all safety procedures and tracking of technicians’ certifications, safety training, and HR required classes
• Follow and ensure all DCL safety standards and procedures
• Solicit feedback from direct reports through one on one interaction
• Facilitate department meetings
• Provide leadership for all direct reports; Responsibilities include, but are not limited to:
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring Project Onboard compliance
  • Monitoring STAR, while making necessary corrections
  • Onboard training, new hire and ongoing
  • Succession planning
  • Crew recognition and communication

Basic Qualifications

• Minimum five years experience in a technical role within a theatrical operation
• Broad knowledge of Theatrical Scenic, Audio, Lighting, Lasers, Video, Show Control, Rigging and Effects Technology
• Strong computer programming and operation
• Ability to delegate authority and responsibility
• Exceptionally well-organized, team oriented, and able to function well under pressure
• Demonstrated strong oral and written communication, planning capability, and exceptional leadership skills
• Possess strong problem solving and coordinating abilities
• Understand job role of Entertainment Creative Management including show directors, project managers, choreographers, designers, etc.
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Additional Information

This is aSHIPBOARDrole.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

 

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Stage Productions
• Job Type: Full Time