Manager, Dining Services (Trip Interview)

Job Description

Responsibilities

• Supervise all service and quality standards in all restaurants and F&B operations in order to achieve the highest level of Guest happiness
• Ensure all service related working procedures are in compliance with USPH standards; lead inspection team with Manager, F&B Services
• Responsible to ensure all F&B Operation Guidelines (LOGs) are followed. Maintain and update LOGs as required, partnering with shore side support.
• Equalize the strength of the restaurant teams keeping diversity in mind
• Display mature leadership skills in every day decisions and actions- Build an open, inclusive, diverse and trusting environment with team involvement
• Responsible for upholding all USPH standards in the F&B operation. Ensure all F&B Crew are trained and procedures are followed on a daily basis.
• Monitor F&B budgets and maintain inventories and par levels- order equipment as to provide Crew the tools needed to perform their roles.
• Adjust facilities opening hours in coordination with the Manager, F&B Services according to unexpected situations
• Coordinate and partake in training programs in the Dining department
• Be personally involved in the recovery of unsatisfied Guests
• Monitor the maintenance of all furniture and equipment in all food service outlets
• Coordinate activities and cross utilization of the staff within all teams
• Ensure Dining team follow SMS procedures in all areas of the operation i.e. safety related and allergy procedures

Basic Qualifications

• Minimum three years experience at department head level in multiple outlet Food and Beverage operation
• Management experience in large (150 + covers per meal period) dining, a la carte and fast casual restaurants
• Previous budgetary and profit & loss responsibilities
• Previous experience in supervising a multinational team including Assistant Managers and/or Supervisors

Preferred Qualifications

• Bachelor of Science degree in hospitality industry or equivalent preferred
• Ship experience preferred

Additional Information

This is aSHIPBOARDrole.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Food and Beverage
• Job Type: Full Time