Manager, Credit & Collections

The position supports the Director by coordinating and overseeing the work of the Credit & Collections staff, ensuring policies and procedures are followed by all teams (onshore and offshore). Additionally, the position is responsible for continuing efforts to standardize and streamline the work performed, as well as managing departmental relations between CCC and all other internal and external-related customers.

Key Responsibilities:

• Supervise CCC management team, including planning, scheduling, coaching and training and assist with their direction of staff organization and job duties.
• Management of credit/collection policies and procedures
• Ability to analyze staff’s functions with a vision of streamlining processes.
• Work with CCC Director for overall continuity of CCC and offshore team members.  
• Cultivate internal relationships with collections team members (onshore and offshore) with sales, finance and other leadership team members.  
• Ensure adherence to all financial policies and procedures where required.
• Requirements:
• College degree in a business-related discipline, accounting, finance or equivalent education and experience.
• Minimum of 7 years of credit/collection, accounting, finance or accounts receivable experience. 
• Seven years of management/ supervisory experience in an accounts receivable or credit environment required.   
• Superior knowledge of credit policies, collection processes, and procedures preferred.  
• Strong proficiency in MS Office and spreadsheets
• Strong billing systems orientation. 

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The annualized base salary for this role will range between $70,000 and $80,000. Variable incentive compensation, including commissions, is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, education level, location, and union representation, if applicable