Manager, Central Operations

What You’ll Do:

• Own APAC marketplace reliability strategy and performance for Uber Direct, balancing reliability, courier supply and experience, cost efficiency and broader business objectives.
• Set the regional Direct product strategy and roadmap, representing APAC priorities with Global Product and influencing investment against the region’s highest-impact opportunities.
• Lead the launch and scale of new products and capabilities across APAC, partnering with country teams to translate global products into successful in-market execution and adoption.
• Partner with Local Marketplace teams and Central Pods to ensure Direct-specific requirements are reflected in marketplace strategy, including courier pricing, CPT target setting, supply and reliability trade-offs.
• Establish regional reliability governance, using data and deep-dive analysis to identify performance gaps, diagnose root causes and drive targeted interventions across markets.
• Lead complex, cross-functional strategic initiatives spanning Operations, Product, Data Science, Finance and other regional/global teams to improve marketplace efficiency and the end-to-end delivery experience.
• Drive continuous optimisation of the Direct marketplace, identifying opportunities to improve reliability, courier experience, operational efficiency and economics through product, process and marketplace levers.
• Build and lead the APAC Direct Centre of Excellence, consolidating expertise, insights and best practices across markets and creating scalable playbooks that accelerate execution across the region.
• Act as a senior regional SME for Uber Direct, providing strategic guidance to country teams and representing APAC Direct in regional and global forums.

What You’ll Need

• Proven experience in strategy, operations or business management – 7+ years of experience operating in complex, fast-paced environments, with a track record of delivering meaningful business outcomes.
• Strong strategic problem-solving skills – You can navigate ambiguity, break down complex problems, develop clear strategies and translate them into executable plans.
• High degree of ownership and initiative – You proactively identify opportunities, deeply understand the customer and delivery experience, and independently drive improvements from problem identification through to implementation.
• Exceptional stakeholder management and influence – You can build trusted relationships and drive alignment across senior, cross-functional stakeholders, including Operations, Product, Data Science and Finance, across local, regional and global teams.
• Strong commercial and marketplace acumen – You understand how operational, customer and financial outcomes interact and can make thoughtful trade-offs across reliability, growth, cost and experience.
• End-to-end program leadership – You have demonstrated experience leading complex, cross-functional initiatives from strategy through execution, managing dependencies, risks and competing priorities to deliver outcomes at scale.
• Ability to operate at multiple altitudes – You can move comfortably between setting strategic direction and getting into the operational detail required to solve problems and drive execution.
• Logistics or marketplace experience is advantageous – Experience in last-mile delivery, logistics, marketplaces or similarly complex operational environments is a plus, but not required.