AP
Manager, Business Systems Support
Atlantic Partners Corporation
Location not stated
Manager or above
2 months ago
- Power Platform
- Change Management
- Salesforce
- ITIL
- Agile
2 months ago
Position Summary
We are seeking a proactive and detail-oriented Business Systems Support Manager to lead a team of system specialists supporting the firm's suite of third-party and internally developed business applications. This role is critical to ensuring operational continuity across investment, finance, and corporate functions by overseeing platform support, issue resolution, testing, and upgrade cycles.
The ideal candidate will bring a strong understanding of enterprise systems in a buy-side investment environment, with the ability to manage cross-functional workflows and vendor relationships while maintaining a high standard of service delivery.
Key Responsibilities
Team Leadership & Oversight
- Lead and develop a team of system support specialists focused on third-party and internally developed business platforms (e.g., VPM, WSO, Business Central, Kyriba, Power Platform, and custom developed investment operations tools)
- Manage team priorities, performance, and development in alignment with business needs
- Serve as the central point of coordination for all system-related troubleshooting and escalations
- Direct traffic for incoming support requests, ensuring timely and accurate resolution
- Maintain SLAs and ensure consistent communication with internal stakeholders
- Oversee testing and validation of new business use cases across platforms
- Collaborate with investment, finance, and operations teams to define requirements and success criteria
- Coordinate UAT and ensure readiness for deployment
- Manage upgrade cycles, patching, and vendor-led enhancements for third party applications
- Ensure platform stability and compatibility with internal workflows
- Maintain documentation and change management protocols
- Develop and maintain SOPs, knowledge bases, and training materials
- Identify opportunities for automation and workflow improvements
- Track and report on support metrics, platform performance, and team KPIs
Qualifications
- 7+ years of experience in enterprise systems support, preferably within the buy-side financial services sector
- 3+ years of experience managing technical support or systems teams
- Strong familiarity with third-party platforms used in investment firms (e.g., VPM, WSO, Business Central, Kyriba, Hazeltree, Workday, Salesforce)
- Proven ability to manage vendor relationships and cross-functional initiatives
- Excellent communication, organizational, and problem-solving skills
- Experience with ITIL or similar support frameworks is a plus
- Experience supporting investment operations, finance, or compliance workflows
- Familiarity with agile methodologies and enterprise change management
- Proficiency with ITSM tools (e.g., Dynamics Customer Service)
Manager, Business Systems Support · Atlantic Partners Corporation