Manager, Branch Management (Operational Risk)

To be a core member of Sales Optimization & Support Team under Branch Management Department, the team member is required to implement the re-engineering of sales and services related system for operational efficiency.

Main Responsibilities:

• Plan, coordinate, and execute all training-related activities and programs for the department.

• Manage and monitor departmental operational risk management matters in accordance with internal policies and regulatory standards.

• Oversee and implement risk tools including Operational Risk Incidents (ORI) reporting, Key Risk Indicators / Key Mitigation Measures (KRI/KMM), and Control Self-Assessments (CSA).

• Identify potential operational risks, propose effective mitigation plans, and ensure timely rectification of any control gaps.

• Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs.

• Participate in the workflow design, including guideline preparation, system enhancement and related trainings.

• Assist the department in drafting, reviewing, and refining staff incentive schemes and performance recognition programs.

To meet the challenge, you should have the following qualifications and attributes:

• Bachelor’s degree in Business Administration, Finance or a related discipline, with 5 years of experience in the banking or financial services sector.

• Solid understanding of operational risk management frameworks and tools and knowledge of banking regulations, compliance standards, and internal control requirements.

• Strong analytical skills

• Excellent organizational and project coordination skills

• Strong communication and interpersonal skills to collaborate effectively across different departments

• Proactive attitude with high attention to detail and problem-solving capabilities

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Good command of both written and spoken English and Chinese

(Candidates with less experience will be considered as Assistant Manager)