Mall Manager (Bodetabek / Outside Jakarta Area)

Job Title

Job Description Summary

Job Description

About the Role:

• Manage the overallday-to-day management and operations of a retail property, overseeing building operations, engineering and maintenance, security, housekeeping, parking, customer services, and other property management functions to ensure consistently high operational standards.
• Build strong relationships withclients, tenants, retailers, vendors, contractors, and other stakeholders, acting as a key escalation point for operational and tenant matters while ensuring issues are resolved effectively and service expectations are consistently maintained.
• Lead and coordinatemultidisciplinary property management teams and service providers, establishing clear performance expectations, monitoring service quality, and developing a collaborative, accountable, and customer-focused operating culture.
• Oversee property budgets, operating expenditure, vendor contracts, procurement, operational reporting, compliance, and performance initiatives, identifying opportunities to improve efficiency, service delivery, and overall asset performance.
• Conduct regular property and operational reviews, proactively identifyingbuilding, safety, service, tenant, and operational risks, driving corrective actions and continuous improvement initiatives to maintain a safe, attractive, and high-performing retail environment.

About You:

• Bachelor's degree in Property Management, Engineering, Business Administration, Real Estate, Hospitality Management, or a related discipline.
• Demonstrated experience inproperty or building management, preferably withinshopping malls, retail properties, mixed-use developments, or other large-scale customer-facing commercial assets, with previous responsibility for property operations and multidisciplinary teams.
• Strong understanding ofretail property operations, including Facilities Management, engineering and maintenance, tenant relations, security, housekeeping, vendors, customer experience, operational compliance, and service delivery.
• Strongleadership, stakeholder management, and commercial capabilities, with the confidence to engage clients, tenants, senior stakeholders, vendors, and operational teams while managing budgets, contracts, service performance, and complex operational issues.
• Proactive, hands-on, and commercially minded, with strongproblem-solving, communication, and reporting capabilities and the ability to lead a fast-paced property operation while continuously improving service and asset performance.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, national origin, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.