VI
Major Incident Manager
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
Manager or above
10 months ago
- IoT
- Incident Management
- ITIL
10 months ago
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- In this role, you will be responsible for the processing and coordination of appropriate and timely responses to incident reports.
- This includes channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress toward service restoration.
- Serve as the primary escalation point for all major incidents.
- Ensure that incidents are handled in accordance with agreed procedures and service level agreements.
- Investigate escalated incidents, identifying responsible service owners and facilitating resolution.
- Coordinate recovery efforts following incident resolution, ensuring minimal disruption to service.
- Maintain accurate documentation of resolved incidents and ensure closure.
- Analyze incident causes and provide insights to service owners to minimize recurrence and drive service improvement.
- Monitor and report on the performance of the incident management process through comprehensive metrics analysis.
- Ensure all Major Incidents are acted upon within required timeframes and service is restored within SLA’s, highlighting any service breaches and opportunities to improve to ensure improvement takes place to mitigate future similar outcomes
- Ensure all Incidents are logged within agreed timeframes to the correct teams and the Incidents contain all the information required so that support groups can trigger restoration activities efficiently
- EXP- 12-16 Years
- Excellent written and verbal communication skills.
- Extensive knowledge of the IT industry and service operations environment.
- Proven experience in managing major incidents, demonstrating leadership in crisis situations.
- Proficiency in ITIL lifecycle methodologies and ITIL v3 or v4 Certification.
- A university degree, preferably in a technical subject or equivalent education.
- Strong team player with excellent communication skills.
- Ability to thrive in a fast-paced, dynamic environment, remaining improvement-focused and process-oriented.
- A natural problem solver with a proactive approach to challenges.
Unlock Rewards:Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Major Incident Manager · VARITE INDIA PRIVATE LIMITED