Maintenance Manager

• Lead the maintenance strategy and operational performance of fitness equipment, spa equipment, and facility-related systems across all locations.
• Establish department goals, performance standards, and operating plans that support company objectives and enhance the member experience.
• Lead, coach, and develop maintenance leaders and teams through performance management, succession planning, and career development initiatives.
• Foster a culture of accountability, safety, teamwork, continuous improvement, and exceptional customer service.
• Develop, implement, and maintain standardized operating procedures, workflows, and systems that improve efficiency, consistency, and visibility across the organization.
• Drive the adoption of technology solutions that enhance scheduling, reporting, communication, asset management, and work order execution
• Develop and manage departmental operating and capital budgets, including forecasting, financial analysis, cost control, and capital planning.
• Monitor maintenance expenses, vendor performance, inventory management, and equipment lifecycle programs to optimize operational and financial results.
• Establish and track key performance indicators (KPIs) related to equipment uptime, preventative maintenance compliance, technician productivity, work order completion, and service quality.
• Analyze maintenance and repair data to identify trends, improve system reliability, and drive operational excellence.
• Manage relationships with vendors, manufacturers, and service providers, including contract administration, performance management, and procurement activities.
• Ensure compliance with company policies, safety standards, manufacturer requirements, and applicable regulatory requirements.
• Develop and implement processes that reduce operational risk, improve workplace safety, and support accurate maintenance documentation and reporting

Qualifications

What You'll Bring to the Table:

• 7+ years of maintenance, facilities, technical services, or operational leadership experience, including multi-site maintenance operations.
• 3+ years of experience leading leaders and managing geographically dispersed teams.
• Proven success developing SOPs, scalable processes, and operational systems.
• Experience managing departmental budgets, forecasting, and financial performance.
• Strong leadership, team development, and succession planning capabilities.
• Demonstrated ability to build high-performing teams and drive accountability through performance metrics.
• Strong financial acumen, analytical thinking, and problem-solving skills.
• Ability to leverage data, KPIs, and reporting tools to drive operational decisions and continuous improvement.
• Strong project management, organizational, and communication skills.
• Proficiency with CMMS, work order management systems, Microsoft Office, and reporting platforms.
• Strategic mindset with the ability to balance long-term planning and day-to-day execution.
• Committed to operational excellence, process improvement, and scalable business growth.