Mailroom Specialist

Mailroom Specialist
Sumner, WA (Onsite)
4+Month Contract

Overview

Provides operational support in mail processing, shipping and receiving, high-volume copying, scanning, imaging, sorting, mailing, binding, and finishing. May also perform equipment maintenance, quality control, filing, reception, conference room setup, housekeeping, and other building support functions. Processes inbound and outbound mail and parcels for three area offices, with all work performed at the Sumner campus. Provides customer-facing support to on-site and remote team members and uses computer systems and web-based tools for daily operations. Reports to the Site Manager, Site Supervisor, or Assistant Site Manager.

Responsibilities

• Operates high-volume production copy machines and performs copying, scanning, imaging, binding, and finishing tasks.

• Operates bindery and finishing equipment, including shrink-wrap machines, paper cutters, hole drills, joggers, tape machines, stackers, electric staplers, and scales.

• Processes, sorts, distributes, and handles incoming and outgoing mail, faxes, packages, and supplies; applies postage as required.

• Performs shipping and receiving duties, checks packing slips for accuracy, selects appropriate packing materials, and prepares materials for shipment.

• Uses hand trucks, dollies, and pallet jacks to handle mail and parcels.

• Maintains convenience copiers by performing daily quality inspections, clearing paper jams, stocking paper and toner, and reporting equipment problems.

• Troubleshoots basic equipment issues and coordinates service calls with technicians.

• Performs copier maintenance and repairs as required and within the scope of assigned duties.

• Delivers completed jobs, mail, and supplies to designated locations and may travel between customer buildings.

• Responds to customer questions regarding job status, service requests, and the feasibility of requested work.

• Provides customer service and may perform temporary or occasional reception duties, including answering telephone calls and assisting visitors.

• Uses computers, web-based tools, Microsoft Office applications, calculators, fax machines, and postage meters to complete daily tasks.

• Maintains daily meter and service logs, inventory records, job logs, and management reports, ensuring required data for Ricoh MOR and SPG is captured.

• Calculates charges for completed jobs, maintains records, and generates reports as required.

• Performs filing, document purging, archiving, and other document management duties.

• Maintains clean, organized, and well-stocked mailroom, copier, and work areas.

• Performs meeting and conference room setup, building occupant moves, light maintenance, cleaning, and other building support duties as assigned.

• Supports warehouse dock operations and mailroom workflows involving inbound and outbound mail and parcels.

• Works independently on assigned tasks and adapts to changing customer needs within a small team.

• May perform shipping, receiving, and dock work, along with occasional overtime, night, weekend, or emergency support when required.

• Demonstrates knowledge of Ricoh's services portfolio and technology.

• Performs other duties as assigned.

Requirements

• High school diploma or GED and 1–2 years of related work experience.

• Previous mailroom, mail courier, copying, shipping, or receiving experience preferred.

• Basic computer skills and proficiency in Microsoft Office, including Outlook, Excel, and Word.

• Ability to use web-based tools and perform computer-based tasks for more than 50% of the workday.

• Knowledge of shipping and receiving procedures, mail delivery instructions, and packing requirements.

• Working knowledge of copier and related equipment operation and repair preferred.

• Basic electronics knowledge preferred.

• Excellent customer service, verbal, written communication, telephone, and interpersonal skills.

• Ability to troubleshoot problems, follow written and verbal instructions, and read technical manuals and related publications.

• Ability to work independently, demonstrate self-motivation, remain flexible, and manage changing priorities.

• Ability to lift up to 50 lbs. and walk moderate distances on concrete floors.

• Ability to operate hand trucks, dollies, and pallet jacks safely.

• Ability to work in a warehouse environment and support daily mailroom and parcel operations.

• A valid driver's license and minimum auto insurance coverage may be required if driving duties are assigned.