RB
Mailroom/Dock Associate
Revive Business Solutions
🇺🇸 United States
On-site
4 weeks ago
- Incident Response
- ServiceNow
- triage
- BGP
- MPLS
- SIP
- Visio
- Cisco
- CCNA
- ITIL
- AWS Cloud
4 weeks ago
🚀 Job Summary
Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
🔧 Roles and Responsibilities
🖥️ Monitor and maintain computer networks and systems
📡 Ensure stability of telecommunications infrastructure
🚨 Respond to network alerts and troubleshoot issues
📊 Perform regular network performance checks
🧑🔧 Coordinate with field technicians and engineers
📝 Maintain records of outages and quality control
⚠️ Execute incident response for remote/cloud operations
🛠️ Manage ServiceNow Incident, Change, and Problem Management
🌐 Conduct remote network surveillance and event response
⏱️ Triage and resolve incidents within SLA timelines
🧠 Collaborate with SMEs for complex troubleshooting
📞 Provide customer-facing support via phone, email, and portal
📣 Communicate with stakeholders during service-impacting events
🧾 Manage vendor tickets effectively
🧠 Qualifications & Skills
🌐 Strong knowledge of IP networking and protocols
🔌 Experience with network monitoring tools
🧩 1+ years troubleshooting IP connectivity and hardware errors
🔐 Proficiency in VPN, BGP, MPLS, SIP
🗺️ Ability to interpret network diagrams (e.g., Visio)
🧠 Strong analytical and documentation skills
⚡ Ability to perform under pressure and respond quickly
⭐ Preferred Skills
🏢 Experience in Network Operations or Telecom
📜 Certifications: Network+, Cisco CCST/CCNA
📘 ITIL Certification
☁️ Experience with AWS Cloud surveillance
Mailroom/Dock Associate · Revive Business Solutions