Mailroom Associate

Mailroom Associate
Middleton, WI (onsite)
3+ Months (Temp to Perm)
Mon-Fri, 7:30am - 4pm

Overview

Provides operations functions in one or more areas, including high-volume duplicating, copying, document scanning, mail processing, shipping and receiving products and supplies, sorting and distributing incoming and outgoing mail and faxes, and applying necessary postage. Provides copier maintenance and/or repair of customer-site equipment. May also perform entry-level bindery, quality control and final checks, housekeeping, file services, or call center duties. Reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Responsibilities

• Operates high-volume copy machines and performs associated copying, binding, and finishing work.

• Operates high-volume document scanners and image handling software.

• Operates MS Office, email systems, calculators, fax machines, postage meters, and other office equipment.

• Ensures convenience copiers are working properly by conducting daily quality inspections, clearing paper jams, and informing technicians of specific problems.

• Maintains records for management reports, inventories of supplies, daily meter readings, and service logs.

• Distributes office supplies, fax transmissions, and mail to company personnel and designated drop-off points.

• Calculates charges for jobs performed and maintains billing logs.

• Responds to and coordinates all customer-required service calls.

• Performs filing duties according to customer requests, including purging and archiving old documents.

• Delivers completed jobs to predetermined customer locations within and outside the site and may travel between customer buildings.

• Answers customer questions regarding the status or feasibility of job requests.

• Keeps convenience copier areas neat, clean, and well stocked.

• Performs shipping and receiving duties for materials and supplies.

• Uses shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales to complete contracted jobs.

• Performs other duties as assigned.

Requirements

• High school diploma, GED, or equivalent work experience.

• Some related copy job experience preferred.

• May require a valid driver's license and minimum auto insurance coverage according to company policy.

• Demonstrated competency in basic computer skills, including proficiency in MS Office Suite.

• Technical aptitude with printers, copy machines, postage machines, and other office equipment.

• Good customer service and organizational skills.

• Ability to interpret, comprehend, and apply complex material, data, and instructions, and prepare, provide, and convey diversified information.

• Ability to multitask, manage time effectively, and handle diversified work assignments.

• Ability to stand, walk, bend, reach, stretch, climb, or perform similar activities for extended periods.

• Ability to lift or move items weighing up to 50–55 lbs. and push or pull wheeled machines when moving them for repairs.

• Ability to walk between buildings when required.

• Ability to work in a typical office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.

• Business casual dress code; jeans are permitted, but open-toed shoes and sandals are not allowed.