Machine Learning Engineer Platform - iCloud Mail Intelligence

Summary

Are you passionate about applying your deep understanding of machine learning technologies

and data platform skills in creative ways? Apple's iCloud Mail Intelligence Platform team is

looking for an excellent Machine Learning Engineer that can continuously innovate on the

iCloud experience across Mail, Calendar, and Contacts.

The team is responsible for building groundbreaking ML infrastructure that supports intelligent experiences for hundreds of millions

of users worldwide.

Description

Consider joining a team that brings intelligent experiences to Mail, Calendar, and Contacts for

millions of iCloud customers. Quality and user privacy are central to everything we build.

We are looking for an experienced ML engineer who has a strong background in building high-

performance, scalable, and extensible systems using big data, machine learning, and artificial

intelligence technologies. You recognize the importance of writing functional specifications and

collaborating on high-level design documents. You craft efficient, well-documented code with

comprehensive unit and end-to-end tests.

The successful candidate will demonstrate an ability to collaborate with multi-functional

engineering teams to expand ML infrastructure capabilities and build ML-driven experiences

across Mail, Calendar, and Contacts. You will leverage existing AI/ML infrastructure and

contribute to building new platform services that accelerate machine learning development.

You will also design, build, and deploy ML models and features that improve the iCloud

experience for millions of users.

Responsibilities

• Standardize and accelerate ML feature development across Mail, Calendar, and Contacts
• Design, develop, and deploy end-to-end machine learning applications and models that improve the iCloud experience
• Work with large volumes of data; extract and manipulate large datasets using tools such as Spark, SQL, command line, and scripting languages
• Build high-performance, scalable, and extensible services for delivering ML models and features into production
• Establish and apply standards for evaluation, testing, and model observability
• Collect ongoing qualitative and quantitative feedback from the user population and iterate based on the findings
• Partner with multi-functional engineering teams to enhance existing systems and implement new ML-driven experiences across Mail, Calendar, and Contacts

Minimum Qualifications

• Strong production experience training, evaluating, and operating ML models with end-to-end ML pipelines: data processing, feature engineering, training, serving, and monitoring
• Experience with large-scale distributed systems including data processing, event-driven architectures and both real-time and batch inference
• Strong programming skills in one or more production languages (e.g., Python, Java, Scala, Kotlin, Go)
• Demonstrated ability to drive projects independently from problem definition to production
• Deep understanding of predictive modeling and machine learning algorithms across supervised and unsupervised learning

Preferred Qualifications

• 5+ years of ML engineering experience (or equivalent depth) with a track record of technical leadership on large-scale ML systems or ML platforms that standardize workflows across multiple teams
• Experience with agent-based architectures, orchestration frameworks, and LLM observability and evaluation tooling
• Expertise with LLMs, including fine-tuning, prompt engineering, embeddings, retrieval systems, evaluation, and integration into production systems
• Experience deploying models across multiple runtimes (e.g., on-device, server-side)
• Understanding of privacy-preserving ML techniques and responsible data handling
• Familiarity with email, calendar, or contacts domains, or other communications and productivity systems
• MS/PhD in Computer Science, Machine Learning, or a related technical field, or equivalent practical experience