M365 Support Services SME

About The Job:

• The M365 Support Services Subject Matter Expert (SME) will be responsible for providing operational support, incident resolution, and service management across Microsoft 365 products including Exchange Online, Teams, SharePoint Online, OneDrive, Planner, Forms, Viva, Copilot Studio, Mimecast, IronPort, and Proofpoint.
• The SME will act as a technical lead, ensuring service continuity, compliance, and user productivity while collaborating with global teams and third-party resolver groups.

Experience Required:

• Minimum 3 years of relevant experience.
• 5+ years of relevant experience.

Essential Job Functions:
Incident & Problem Management

• Provide Level 1 and Level 2 support for Microsoft 365 incidents not resolved by the Service Desk.
• Perform incident triage, troubleshooting, resolution, and escalation to global support teams or third-party resolver groups.
• Confirm issue resolution with end users before ticket closure.
• Analyze incident trends and contribute to knowledge articles and service improvements.

Service Monitoring & Reporting

• Monitor Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Utilize ITSM tools for incident tracking, service management, and availability reporting.
• Generate tenant-level reports and leverage scripting to support governance, compliance, and operational reporting.

Collaboration & Productivity Tools

• Configure and manage Microsoft Teams collaboration services.
• Support Enterprise Voice, PSTN integration, call queues, auto attendants, and Teams Rooms.
• Support file sharing and collaboration capabilities within OneDrive and SharePoint Online.
• Troubleshoot Outlook Web Access (OWA), mailbox, and messaging-related issues.

Security, Governance & Compliance

• Identify, investigate, and escalate incidents related to client policies, security controls, and compliance requirements.
• Support configuration and administration of Safe Links, Safe Attachments, Conditional Access, and Data Loss Prevention (DLP) policies.
• Monitor alerts, incidents, and events across Microsoft 365 Security and Compliance platforms.
• Support governance, audit readiness, and compliance initiatives.

Directory & Access Management

• Configure and manage shared mailboxes, functional mailboxes, and distribution groups.
• Perform User Access Management (UAM) and validate Microsoft 365 license assignments.
• Support identity and access management activities using Entra ID (Azure AD).

Knowledge & Documentation

• Maintain and update Microsoft 365 operational documentation and knowledge base articles.
• Perform formal reviews of documentation and operating procedures every six months.
• Create SOPs, troubleshooting guides, and service support documentation.

End-User Empowerment

• Enhance self-service and automation capabilities for end users.
• Direct users to appropriate training and how-to content.
• Collect user feedback and drive continuous service improvements.

Qualifications:
Required Skills

• Strong expertise in Microsoft 365 administration:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Planner
  • Microsoft Forms
  • Microsoft Viva
  • Copilot Studio
• Hands-on experience with email security platforms including:
  • Mimecast
  • IronPort
  • Proofpoint
• Proficiency with ITSM tools such as ServiceNow or equivalent platforms.
• Strong knowledge of Identity and Access Management using Entra ID (Azure AD).
• Experience with PowerShell scripting for administration, automation, and reporting.
• Experience supporting Teams Enterprise Voice provisioning and PSTN integration.
• Understanding of Microsoft 365 security and compliance controls including:
  • Conditional Access
  • Data Loss Prevention (DLP)
  • Safe Links
  • Safe Attachments
  • Compliance & Governance Policies
• Strong troubleshooting and incident management skills.
• Excellent communication, stakeholder management, and documentation capabilities.

Preferred Certifications

• Microsoft Certified: Enterprise Administrator Expert.
• Microsoft Certified: Security Administrator Associate.
• Microsoft Certified: Teams Administrator Associate.
• ITIL Foundation Certification.
• CompTIA Security+ or equivalent security certification.

Supporting Hours

• Option A (UK): 9:00 AM – 5:00 PM GMT, Monday to Friday (Business Days).
• Option B (Switzerland): 8:00 AM – 5:00 PM CET, Monday to Friday (Business Days).
• Out-of-Hours Support: Coverage for Priority 1 (P1) and Priority 2 (P2) incidents during evenings and weekends.

How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

Unlock Rewards:Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.