IT Business Analyst – Process Unity Support

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

We are looking for anIT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supportingBusiness As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.
The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.

Key Responsibilities

• Provide operational support for BAU activities related to the Process Unity platform
• Performfunctional administration of Process Unity tools and systems
• Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams
• Monitor and handle tickets using tools such asJIRA and ServiceNow
• Prepare operational reports and track performance indicators
• Ensure the proper functioning and continuity of supported processes
• Use standard tools for request management, incident handling, and reporting

Requirements

• Bachelor’s degree inIT, Business, or a related field
• Proven experience inIT support, preferably in financial or risk-related environments
• Experience as aBusiness Analyst, ideally within BAU contexts
• Familiarity withLOA (Library of Agreements) activities
• Operational knowledge of theProcess Unity platform
• Hands-on experience withJIRA andServiceNow for ticket and incident management
• Advanced proficiency inMicrosoft Office
• Fluency inEnglish (mandatory)
• Knowledge ofFrench (strongly valued)