Maintenance Technician IV

Welcome!

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Key Responsibilities: 

• Leads complex maintenance and tune-up projects on HVAC equipment 

• Diagnoses and provides solutions for advanced HVAC issues 

• Mentors junior technicians and assists in their training 

• Manages customer relations and provides expert HVAC advice 

• Works under general supervision to perform maintenance calls 

• Independently performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner 

• Conducts diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks 

• Completes routine maintenance and equipment cleaning as needed or required 

• Responsible for delivery and removal of parts and equipment needed to complete service work 

• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories 

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers. 

• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability 

• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. 

• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for 

• Represents the company professionally, honestly, and ethically in all business matters and activities 

• Follows standard procedures and process, ensures that the company vehicle is properly stocked 

• Performs similar/other duties as needed or assigned 

Qualifications/Skills: 

• High school diploma or GED; advanced technical training 

• 5-10 years of HVAC maintenance experience 

• Required licensing and certifications, including EPA and safety certifications 

• Advanced knowledge and skills in HVAC systems 

• Strong leadership and communication abilities 

• Valid driver's license with an acceptable driving record 

• High school diploma or GED. 

• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 

• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment 

• Proficient and able to operate all necessary tools and equipment to perform various service projects 

• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment 

• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 

• Effective and efficient time-management and organizational skills 

• Available to work flexible hours and on-call shifts as needed 

• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable 

• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 

• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas 

• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt 

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception 

• Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds 

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com