Cloud Engineer I - FIRST SHIFT

TheCloud EngineerI-OSCisprimarily responsible for the support of internal and customerphysical and virtualcomputing systems witha fundamental understanding of those specialtiesincluding any associated automation. The candidate must demonstrate the ability to successfullyanalyze and perform technical and process-based problem resolution with an emphasis on customersatisfaction.The candidate must be well versed inCloudtechnologies and display a desire tocontinuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means theposition requires shift work.

RESPONSIBILITIES,other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) orproject(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and takeresponsibility for seeing thoseissues through resolution
• Triage and escalate tickets according to QTS policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Perform scheduled system maintenance activities including,hardware and software upgrades;software and application patching
• Support VMware ESXi andsimilar technologiesonvarioushardware platforms

BASIC QUALIFICATIONS

• Bachelor’sdegreein a related fieldor equivalent professional experience
• Threeor more years of progressive ITengineering experience
• Experience withLinux and/or WindowsOS,virtualizationand hyperconverged technologies(such as VMware), andActive Directory/Exchange administration on an enterprise-level
• Experience with IT monitoring systemsand proficientwithmonitoring, patching andcoordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologiesand clustering
• Competent understanding of variousprotocols/servicessuch as SMTP, SNMP, SSL,SSHandDNS
• Competentunderstanding of basicnetworking technologies,conceptsand the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Twoor more years ofSystemsAdministration/Engineering experience, with a focus onvirtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems-focused certifications(VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)

KNOWLEDGE, SKILLS AND ABILITIES

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellentwritten and oral communication, problem solving,and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail totalentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.