Lead Business Analyst - EV

We are seeking aLead Business Analyst to turn EV charging business and technical demands into high-quality requirements that teams can build. You will work cross-functionally to validate concepts, guide feature delivery in Agile/SCRUM, and support launches.

Responsibilities

• Produce clear, detailed requirements from customer, commercial, operational, and technical needs, covering user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements
• Align on requirements and solution concepts with users, customers, operations teams, and engineering using interviews, workshops, prototypes, pilots, and feedback loops
• Own and advocate for user-centric, data-driven features from conception through implementation
• Define customer needs through persona-based research and product feedback, and help outline the overall customer journey
• Support feature delivery across multiple technical environments using Agile/SCRUM, managing tradeoffs among scope, resources, timeline, and customer benefit
• Manage beta and pilot programs for early-stage products
• Collaborate across cross-functional teams to drive product launches
• Update and organize knowledge-sharing documentation and assets such as user guides, FAQs, and training videos

Requirements

• 10-14 years of overall IT experience, with at least 7-9 years as a product manager or business analyst within a technology environment
• Experience working with electric vehicle charging software offerings and EVs
• Background delivering complex products, preferably SaaS products, including development of self-service applications
• Strength in managing dependencies and securing stakeholder alignment, agreement, and trust to deliver successful products
• Experience collaborating with software engineering and development teams
• Competence in Business Analysis, Requirement Gathering, BRD, FRD, and Stakeholder Management
• Knowledge of Agile methodology, API Integration, and SQL
• Proficiency with Rally, JIRA, and Confluence
• Exceptional organizational skills, meticulous attention to detail, critical thinking, and ability to manage multiple priorities
• Bachelor's Degree