Collection Supervisor

We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.

Responsibilities 

• Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led

• Help develop an environment and culture that supports the attraction and retention of quality talent

• Actively participates in the PMP, developing SMART goals and objectives

• Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team

• Create appropriate backup structure and cross-training to ensure continuous service levels

• Build a culture of operational excellence and continuous improvement

• Work with stakeholders to ensure accurate and controlled financial statements for own domain.

• Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.

Qualifications and skills

• University degree, preferably in Accounting, Finance, Economics or related subjects.

• 4+ years’ experience is required, (2+ years in a Shared Service center)

• Demonstrated ability to motivate and develop people

• Excellent verbal and written communication and negotiation skills in English

• Strong drive for action and proactivity in recognizing and resolving issues

• Confident user of MS Office (Excel, Word, PowerPoint)

• Ability to establish and maintain effective work relationships with stakeholders

• Ability to cope with and drive process changes

• Continuous improvement mindset (LEAN Six Sigma is an advantage