Lottery Revenue Agent

The work we do matters!

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Job Description:

Job Duties include:

1. Answers simple to complex taxpayer and taxpayer representative questions regarding Nebraska tax program regulations, rulings, statutes, forms, and processing procedures as well as simple or complex questions regarding a taxpayer’s specific tax return, account, refund, tax liability, or licensing application. Answers are provided by phone, email, letter, and personal contact.

2. Assists and educates taxpayers in the preparation (electronically and by paper) of Department applications and payment of fees and taxes by phone, email, and personal contact.

3. Prepares supporting materials for license revocation or other Department hearings and testifies for the State at the hearing.

4. Reviews, researches, and analyzes complex tax returns, taxpayer accounts, databases, and IRS and tax processing reports to determine compliance with tax and charitable gaming laws.

5. Contacts or responds to taxpayers by phone, email, letter, or personal contact to notify them of results of reviews and explains the Department’s actions.

6. Prepares reports of findings, working independently and/or collaborating with resources within and outside the Department.

Requirements/ Qualifications

Minimum Qualifications:Associate’s Degree in business;ORtwo years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of: basic mathematics and accounting; business operations and practices; resources available for researching laws, rules, and regulations.

Ability to: communicate over the telephone and email to express clear and concise ideas; relate effectively with people representing a wide variety of backgrounds; use deductive techniques to determine information sought; organize and verify data/information from computer generated reports (spreadsheet); set priorities; interpret difficult tax programs for taxpayers; work independently.

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Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit:https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.