Lockbox Processor

Lockbox Machine Operator – Payment Processing & Mail Sorting

Location: Charlotte, NC 28217
Worksite: 5130 Parkway Plaza Boulevard, Charlotte, NC
Pay Rate: $19.00 per hour (pending rate confirmation)
Schedule: Sunday–Thursday, 7:00 AM–3:30 PM or until completion
Hours: 40 hours per week, with mandatory overtime as needed
Work Arrangement: Onsite
Openings: 1

Position Overview

We are seeking a dependable, detail-oriented Lockbox Machine Operator to support high-volume payment processing and mailroom operations in Charlotte, NC.

This position is responsible for operating automated mail sorting, extraction, and document scanning equipment to process incoming customer payments and financial documents accurately and efficiently.

The ideal candidate has experience in lockbox operations, mailroom processing, or a fast-paced production environment and is comfortable operating machinery, performing basic troubleshooting, and meeting daily productivity and quality standards.

This is a temporary-to-permanent opportunity for a candidate who demonstrates strong performance, reliability, and attention to detail.

Key Responsibilities

Payment Processing & Mail Operations

• Process customer payment transactions according to established client business rules and procedures.

• Receive, sort, organize, and prepare incoming mail for processing.

• Operate automated mail sorting, extraction, and document scanning equipment.

• Ensure payments and financial documents are processed accurately and on time.

• Follow established procedures for handling incoming mail and payment-related documentation.

• Assist with general mailroom operations as needed.

Machine Operation & Troubleshooting

• Operate and maintain automated mail-processing equipment, including:

  • OPEX 150/IEM

  • OPEX Falcon

  • OPEX MPS 40

  • Similar mail extraction, sorting, and scanning equipment

• Monitor equipment performance throughout daily operations.

• Identify machine jams, misfeeds, and processing interruptions.

• Perform basic troubleshooting to resolve equipment issues.

• Escalate equipment problems when additional assistance is required.

• Maintain efficient equipment operation to support production deadlines.

Quality Control & Production

• Perform routine quality checks to ensure processing accuracy.

• Monitor work for errors, discrepancies, or processing issues.

• Meet established productivity and quality performance standards.

• Complete assigned processing work within required deadlines.

• Follow operational, compliance, and audit procedures.

• Maintain accuracy while working in a high-volume production environment.

Teamwork & Operational Support

• Work collaboratively with team members and supervisors.

• Maintain an organized and efficient work area.

• Communicate processing or equipment issues promptly.

• Support additional mailroom and production responsibilities as assigned.

• Contribute to a positive, productive, and team-oriented work environment.

Required Qualifications

• High school diploma.

• Strong attention to detail and accuracy.

• Ability to operate machinery in a fast-paced production environment.

• Basic mechanical troubleshooting and problem-solving skills.

• Good organizational and time-management skills.

• Ability to follow detailed written and verbal procedures.

• Ability to meet established production and quality standards.

• Strong teamwork and communication skills.

• Ability to lift and carry approximately 10–15 pounds, including trays of mail.

• Ability to work Sunday through Thursday, including potential mandatory overtime.

Preferred Qualifications

• 1–3 years of experience in lockbox operations, mailroom processing, or a production environment.

• Experience operating automated mail sorting, extraction, or scanning equipment.

• Familiarity with OPEX Falcon, OPEX 150/IEM, OPEX MPS 40, or similar equipment.

• Previous experience processing financial documents or customer payments.

• Experience troubleshooting production or mail-processing machinery.

• Experience working in a high-volume, deadline-driven environment.

Equipment Used

• OPEX Falcon

• OPEX 150/IEM

• OPEX MPS 40

• Automated mail sorting equipment

• Document extraction and scanning equipment

• General mailroom and production equipment

Prior experience with specific OPEX equipment is preferred but not required.

Work Schedule

Sunday through Thursday

7:00 AM–3:30 PM, or until daily processing is completed

Friday and Saturday are the regular days off.

Mandatory overtime may be required depending on business needs and daily processing volumes.

Physical Requirements

• Ability to lift and carry mail trays weighing approximately 10–15 pounds.

• Ability to perform repetitive document and mail-handling activities.

• Ability to operate production and scanning equipment.

• Ability to work in a fast-paced processing environment.

• Ability to perform detailed tasks while maintaining accuracy and productivity.

Ideal Candidate

The ideal candidate has experience operating production equipment or working in a mailroom, lockbox, or document-processing environment.

Candidates with backgrounds in lockbox processing, automated mail sorting, document scanning, production machine operation, banking operations, or high-volume mailroom processing are encouraged to apply.

Strong attention to detail, mechanical aptitude, dependability, and the ability to meet production deadlines are essential for success in this role.