Lockbox Processor

Lockbox Processor – Payment Processing & Document Scanning

Location: Charlotte, NC 28217
Worksite: 5130 Parkway Plaza Boulevard, Charlotte, NC
Pay Rate: $19.00 per hour (pending rate confirmation)
Schedule: Friday–Tuesday, 7:00 AM–3:30 PM or until work is completed
Hours: 40 hours per week
Work Arrangement: Onsite

Position Overview

We are seeking a dependable, detail-oriented Lockbox Processor to support payment processing and document scanning operations in Charlotte, NC.

This position involves processing customer payments according to established client procedures, operating high-speed document scanners, and ensuring that financial documents are handled accurately and efficiently.

The ideal candidate has strong attention to detail, basic computer proficiency, and previous experience in financial services, retail, payment processing, or a similar detail-oriented environment.

Candidates must be comfortable performing repetitive processing tasks, standing for extended periods while scanning documents, and handling trays of incoming mail.

Key Responsibilities

Payment Processing

• Process customer payments according to established client business rules and procedures.

• Follow detailed instructions to ensure accurate and timely payment processing.

• Review payment-related documents for completeness and accuracy.

• Maintain accuracy and attention to detail while processing high volumes of documents.

• Follow established procedures for handling financial information.

Document Scanning & Mail Processing

• Operate high-speed document scanners to process incoming paperwork.

• Prepare and organize documents for scanning.

• Scan financial documents according to established processing procedures.

• Handle and move trays of mail and related processing materials.

• Maintain an organized workflow to support daily processing requirements.

• Assist with document handling and other processing activities as assigned.

Computer & Administrative Support

• Utilize computers and Microsoft Office applications to support daily operations.

• Follow written procedures and client-specific processing instructions.

• Maintain accuracy when handling documents and processing information.

• Identify and report processing issues or discrepancies.

• Support completion of daily workload requirements.

Required Qualifications

• Basic to proficient computer skills.

• Working knowledge of Microsoft Office, including Word and Excel.

• Strong understanding of written and spoken English.

• Excellent attention to detail and accuracy.

• Ability to follow detailed instructions and established business procedures.

• Ability to perform repetitive processing and scanning tasks.

• Ability to stand for extended periods while operating scanning equipment.

• Ability to lift and carry approximately 10–15 pounds, including trays of mail.

• Dependability and ability to maintain a consistent work schedule.

• Ability to work Friday through Tuesday, including weekends.

• Flexibility to remain beyond the scheduled end time when necessary to complete daily processing.

Preferred Qualifications

• Previous experience in banking, financial services, or payment processing.

• Retail sales or retail transaction experience.

• Experience processing customer payments or handling financial documents.

• Experience operating document scanners or high-volume scanning equipment.

• Previous mailroom, document processing, or clerical experience.

• Experience in a detail-oriented, high-volume work environment.

Work Schedule

Friday through Tuesday

7:00 AM–3:30 PM, or until daily processing is completed

This position requires working both Saturday and Sunday, with Wednesday and Thursday as the regular days off.

Candidates must be comfortable with the possibility of working beyond the scheduled end time depending on daily processing volume.

Physical Requirements

• Ability to stand for extended periods during scanning activities.

• Ability to lift and carry trays of mail weighing approximately 10–15 pounds.

• Repetitive handling, sorting, and scanning of documents.

• Frequent computer use.

• Ability to perform detailed, repetitive tasks while maintaining accuracy.

Ideal Candidate

The ideal candidate is dependable, detail-oriented, and comfortable working in a structured processing environment.

Candidates with experience in banking operations, financial services, retail transactions, payment processing, document scanning, or clerical processing are encouraged to apply.

Strong computer skills, accuracy, and the ability to follow established procedures are essential for success in this position.