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AB

Loan Servicing Manager

Arundel Bank
🇺🇸 United States
Hybrid
Manager or above
1 month ago
$85,000 – $125,000 / year
  • Regulatory Compliance
  • Risk Management
  • BSA/AML
  • Health insurance
  • Equity
  • Pension
1 month ago
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Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Competitive salary
  • Dental insurance
Loan Servicing Manager - Arundel Bank, Annapolis MDArundel Bank is seeking an experiencedLoan Servicing Manager to lead and support all aspects of loan servicing operations while remaining actively involved in day-to-day servicing activities. This hands-on leadership role oversees commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.

Position Type: Hybrid - after 90 days
Location: Annapolis, MD
Commute Requirement:Candidates must be able to reliably commute to Annapolis, MD as required by the position.
Status: Full-Time | Exempt

Key Responsibilities
  • Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
  • Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
  • Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
  • Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
  • Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
  • Support audits, examinations, reporting, policy development, and process improvement initiatives.
  • Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.
Qualifications
  • High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.
  • 5+ years of loan servicing, loan operations, lending administration, or collections experience.
  • Previous supervisory or management experience preferred.
  • Experience with commercial, residential mortgage, home equity, consumer, participation, and construction loans.
  • Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.
  • Community banking experience strongly preferred.
Why Join Arundel Bank?At Arundel Bank, we are committed to relationship banking, exceptional customer service, and strengthening our communities. We offer a collaborative environment where employees can grow professionally while making a meaningful impact.

Apply today to join our team and help deliver exceptional service to our customers and communities.

Flexible work from home options available.

Loan Servicing Manager · Arundel Bank

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