Customer Success Manager

About LNS:
It is an exciting time to joinLNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seekingan
Customer Success Manager to join ourSales department.   

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to theCommercial Leader, you will be able to take pride in contributing directly to our organization’s growth, the success of our clients, and putting your own stamp on our sales and business growth initiatives. OurCustomer Success Manager willown client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. You will:  

• Be a core member of the Sales Team 

• Work closely with the different functional leaders at LNS Research 

Primary Responsibilities  

• Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value  

• Own client retention outcomes and drive renewals in partnership with Industry Principals  

• Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements  

• Collaborate with Industry Principals and the analyst team on account strategy and sales alignment  

• Serve as the internal voice of the customer, channeling client feedback to the research and events team  

• Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral  

• Recruit customer speakers and drive industrial customer attendance at LNS flagship event
  

RequiredSkills andCompetencies  

• Strong understanding of manufacturing and/or supply chain operations. 

• Outstanding critical thinking and strategic planningskills. 

• Positive, high-activity, team-based individual. 

• Proven ability to recognizeunspokenclient needs and convert those insightsto opportunities 

• Ability toengage,and manage C-level and senior-level relationshipswith peer-to-peerlevel confidencewithin large multinational companies. 

• Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well asCRM, web conferencing services, and efficiency in email and internet applications. 

• Proficiency with using AI Tools in daily work execution 

• Strong professional written, verbal, and presentation skills. 

Education and Experience  

• Provencustomer success experience with the proven ability todrive renewal through engagement 

• Minimum of2-4yearsexperiencein client-facing, account management, or customer success roles 

• Prior experience in an advisory, research, or professional services firm preferred 

• Experience managing a defined book of business with retention accountability 

• Bachelor’s degreerequired 

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:  

• Medical, Dental & Vision coverage  

• Participation in company option plan 

• Company Paid Life Insurance  

• Short- & Long-Term Disability coverage  

• 401(k) with Company Match  

• Flexible Spending Account  

• Company Paid Tele-Heath Program
  

• Flexible PTO with 11 paid Holidays  

• Employee Assistance Program  

• Employee Perks Discount Program  

• Flexible and supportive working environment  

This is a virtual role. Candidates mustbe in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.  

LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at: www.lnsresearch.com