Linux Engineer (L3) - Sr SME
- Linux
- ITIL
- RHEL
- Ubuntu
- CentOS
- VMware
- Ansible
- Configuration Management
- OpenStack
- Kubernetes
- SAS
- HPE
- Perl
- Bash
- PowerShell
- Disaster Recovery
- Incident Management
- Network Security
Job Designation: Linux Engineer – Senior SME
Job Description:
• The Senior SME is a senior position supporting GreenLake Management Services customers and engineers for successful outcomes and contributes effectively towards process adherence, technical guidance, and service delivery support.
• The Senior SME would be responsible for account KPI's and Continual Service Improvement leading to efficiency, optimization, and transformation of account experiences.
Eligibility
• Bachelor's degree in Engineering (or Equivalent).
• Experience: Above 8+ years of experience in Enterprise technical support environment for Linux server administration.
• Must have any of Relevant certification on the latest track on Redhat.
• ITIL certification is an added advantage
• Flexible to work in 24X7 support environment
Key Responsibilities:
• Lead the delivery outcomes for designated Accounts.
• Lead, Own and Drive all Major incidents End-End and providing the RCAs.
• Conduct / Participate regular customer meetings and provide regular status reports on Greenlake Managed Services performance.
• Prepare / maintain the Technical Documentation – Inventory, HLD/LLD, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account.
• Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction.
• Act as the primary point of contact for all Linux technology related Greenlake Managed Services inquiries and engagements.
• Collaborate with Cross-Functional teams to develop and implement Greenlake Managed Services solutions that meet clients' Linux technology needs.
• Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Greenlake Managed Services customer for the Client Linux Practice.
• Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology.
• Participate in regular in Cross Functional Services group meetings focused on Continual Service Improvement across all ITSM process areas
• Identify and lead the execution of process improvement initiatives.
• Participate and represent technology in transition and pursuit activities
• Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Becoming a trusted advisor inside and outside the team/technology area.
Technical skills:
• Strong System Admin experience in Linux Operating systems like Red Hat Enterprise Linux ,6/7/8 & should have administrative experience and hands-on managing Redhat Core OS.
- Strong System Admin experience in Linux Operating systems like in SUSE / Ubuntu /Centos
• Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation
• Knowledge on Other technologies and converged solutions like Compute, VMware SAN & Cloud
• Knowledge on Automation / Dev Ops practices such as Ansible & Big Fix.
• Hands-on administration and operation of scalable IT infrastructures on both internal cloud, VMware, and physical environments.
- Good Knowledge on Configuration Management such as Redhat Satellite and SUSE Patching solution.
- Should understand Openstack concepts and able to manage Openstack VMs
- Knowledge on OCP & good understanding of Kubernetes / PODs
- Identify and understand complex problems across infrastructure related to VMs / Physical servers and isolate issues which needs good understanding of OCP / Openstack hypervisor and Linux knowledge.
- Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
- Broad technical knowledge on ISS solutions – Installing, Configuring & Troubleshooting of C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades
- Understanding of HPE DL Servers hardware and troubleshooting skills for any issue reported
- Ability to automate regular Day -2 -Day tasks and repetitive L1 / L2 tasks.
• Configure specific applications in concordance with run book requirements.
• Perform routine system maintenance and resolve server-side issues as they arise.
• Perform OS and application upgrades and server migrations to new environment
• Maintain security and OS patch management for linux based systems
• Install and maintain agents on servers for centralized monitoring and management
• Maintain inventory updates of system in centralized inventory and management systems
• Update documentation on current environment
• Experience with Ansible or similar tools is desired
• Working both independently with little supervision as well as in a team environment.
• Manage and maintain currently supported and subsequent Linux based Operating Systems (OS) on physical and virtual operating environments,
• providing technical oversight and consultation services.
• Utilize Linux scripting (Bourne, PERL, BASH, PowerShell, etc.) to optimize and automate system administrator tasks.
• Provide technical support for disaster recovery efforts (actual or simulated).
• Perform hardware and software technology refreshes, ensuring milestone compliance while coordinating with MPs to minimize disruptions.
• Work with and manage Incident Management tickets within help desk ticketing system.
• Perform back-up/recovery functions for Linux server environments.
• Perform all security/compliance functions for Linux server environments.
- Ability to solve the complex incidents and participate in the RCA calls.
- Knowledge of network protocols and network security
Non-Technical Skills:
• Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
Linux Engineer (L3) - Sr SME · Tailored Management