Junior Customer Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

As a Junior/Graduate Customer Support Engineer, you will work alongside experienced engineers and technical specialists to support the operation, maintenance, and continuous improvement of mission-critical communication and IT systems. The role provides hands-on exposure to customer environments while developing your technical, problem-solving, and customer-facing capabilities.

• Collaborate withcross-functional engineering and support teams across technologies including radio communications, networking, IT systems, web, mobile, and middleware to investigate and resolve technical and operational issues.

• Providefirst-line technical and operational support for mission-critical IT, network, and radio communication systems, with guidance and support from experienced engineers.

• Assist in monitoringsystem health, performance, availability, and reliability, identifying potential issues and supporting corrective actions through established incident, problem, and performance management processes.

• Perform initialfault diagnosis and troubleshooting of hardware, software, network, RF, and communication-system issues, escalating complex problems to senior engineers and specialist support teams as required.

• Work closely withField Services Engineers and Technical Support Operations to support the timely resolution of customer incidents and achievement of agreed Service Level Agreements (SLAs) and operational performance targets.

• Supportpreventive and corrective maintenance activities and assist in ensuring assigned Maintenance Agreement (MA) activities are completed according to established schedules, procedures, and customer requirements.

• Participate insystem installation, configuration, integration, testing, commissioning, upgrades, and maintenance activities under the guidance of experienced engineering personnel.

• Participate infield surveys, site visits, system inspections, and technical assessments, assisting field engineers in identifying and resolving radio, network, and IT system issues.

• Respond to customer-reported incidents and technical inquiries through established support channels, ensuring issues are appropriatelydocumented, tracked, escalated, and followed through to resolution.

• Participate in customer technical and service meetings, supporting discussions relating tosystem availability, performance, incidents, maintenance activities, and service requirements.

• Assist in addressing customer technical questions and service-related requests, working with senior engineers and relevant technical teams to provide accurate and timely responses.

• Support theCustomer Success Manager (CSM) and Services team by providing technical information and documentation for customer requirements and activities, including RFI, RFP, and RFQ processes where required.

• Execute assigned technical tasks in accordance with establishedengineering procedures, work instructions, quality standards, cybersecurity requirements, and health and safety practices.

• Prepare and maintain accurate technical documentation, includingincident reports, maintenance records, troubleshooting findings, system information, and service activity reports.

• Provide technical updates and activity reports to theField Service Operations (FSO) Team Lead, Customer Success Manager, and relevant engineering stakeholders as required.

• Develop a strong understanding ofMotorola Solutions products, technologies, customer environments, and service-management processes through structured training, mentoring, certifications, and practical field experience.

• Continuously develop technical and professional capabilities, with the objective of progressively taking greater responsibility forcustomer systems, technical problem resolution, maintenance activities, and service delivery.

The primary objective of theJunior/Graduate Customer Support Engineer is to support the delivery of high-quality technical and field engineering services throughout theMaintenance Agreement lifecycle, while developing the skills and experience required to become an independent Customer Support Engineer.

Working under the guidance of experienced engineers, the successful candidate will contribute to maintaining theavailability, reliability, performance, and operational readiness of mission-critical customer systems while supporting the team in meeting its contractual service obligations and delivering a high standard of customer service.

The role is designed to provide a structured development pathway fromGraduate/Junior Engineer to Customer Support Engineer, combining technical training, certifications, mentoring, customer interaction, and hands-on experience with real-world mission-critical communication and IT systems.

Basic Requirements

• Bachelor’s degree inEngineering, Computer Science, Information Technology, Telecommunications, Electronics, or a related technical discipline.

• Fresh graduates or candidates with up to2 years of relevant experience are encouraged to apply.

• Basic academic or practical knowledge in one or more of the following areas:Land Mobile Radio (LMR), RF Systems, Radio Communications, Wired/Wireless Communication Systems, IT Systems, Computer Networks, or Networking Equipment.

• Exposure toNetwork/IT, Telecommunications, Radio Communications, Public Safety Communications, or Customer Service through academic projects, internships, industrial training, or previous employment is an advantage.

• Strong interest in developing technical skills insystem engineering, field service, troubleshooting, installation, testing, and maintenance of communication and IT systems.

• Good analytical and problem-solving skills with the ability to learn new technologies and technical systems.

• Strong professionalinterpersonal, teamwork, and communication skills.

• Excellent command of verbal and writtenEnglish, French& Arabic.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protectedcharacteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.