Project Manager, Implementation

How you'll add value:

• Manage full project lifecycle from kickoff to go-live, ensuring deliverables, timelines, and quality standards are met. 
• Plan and coordinate resources effectively to achieve project milestones. 
• Facilitate project kickoff meetings and establish clear communication channels with customers and internal teams. 
• Track and report on progress using project management tools (e.g.,Monday.com), escalating issues when necessary. 
• Identify risks and blockers early and collaborate with stakeholders to resolve them before they impact timelines or customer experience. 
• Maintain accurate, up-to-date project documentation for internal visibility and customer reference. 
• Collaborate cross-functionally with Implementation, Architecture, Product, and Support to ensure a smooth and successful customer onboarding journey. 
• Contribute to delivery process improvements by sharing feedback and participating in playbook refinement initiatives. 
• Other duties as assigned.
  
  KEY METRICS FOR SUCCESS
• Utilization Rate 
• Project Margin 
• On-Time Delivery Rate 
• Customer Satisfaction (CSAT) 

What you'll need to be successful in this role:

• 3+ years of project management experience in SaaS, consulting, or professional services environments, with a proven ability to manage multiple concurrent projects across diverse customer segments.
• Demonstrated success leading customer-facing projects with multiple internal and external stakeholders, ensuring on-time delivery, scope adherence, and high customer satisfaction.
• Strong organizational and planning skills, with the ability to structure complex projects, manage competing priorities, and consistently deliver against timelines and milestones.
• Excellent verbal and written communication skills, with the ability to lead kickoff meetings, facilitate stakeholder discussions, and clearly communicate progress, risks, and next steps to both technical and non-technical audiences.
• Proficiency with project management methodologies and tools (e.g., Agile, Waterfall, hybrid approaches; platforms such asMonday.com, Smartsheet, Jira, or Asana) to effectively manage, track, and report on project health.
• Proven risk management and problem-solving skills, with the ability to identify issues early, anticipate potential blockers, and drive collaborative resolution strategies that protect delivery timelines and customer outcomes.
• Experience collaborating cross-functionally with Implementation, Solutions Architecture, Product, and Support teams to ensure alignment, address technical or operational challenges, and deliver a seamless onboarding journey.
• Strong documentation and process discipline, ensuring accurate records of project scope, decisions, and milestones for both internal visibility and customer reference.
• Continuous improvement mindset, with a track record of contributing to delivery playbooks, refining methodologies, and sharing feedback to enhance project execution at scale.
  
  PREFERRED QUALIFICATIONS
• Project management certification (e.g., PMP, Scrum Master). 
• Experience in restaurant, retail, or hospitality industries. 
• Background in SaaS onboarding or customer success environments. 

R365 Team Member Benefits & Compensation

• This position has a salary range of $96,400K-$120,500K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.