After-Hours Support Worker
Launch Housing
đ¨đŚ Canada
On-site
Manager or above
4 months ago
A$46.70 â A$47.92 / hour
- Pension
4 months ago
Launch Housing Dandenong (known as âBobâs Placeâ) crisis accommodation service offers short stays, case management support, and advocacy for families, couples and singles. The service includes 4 family units, 9 single rooms, 2 couple rooms and is staffed 24/7. Bobâs Place also provides interim response support, transitional support, intensive case management. Launch Housing Women Services offers crisis accommodation, case management and advocacy to women experiencing homelessness in Melbourne. This site is one of the only crisis services in Victoria to employ and accommodate women only and it also offers services to trans and gender diverse individuals who identify as women. The After-Hours Support Worker role at Women Services works as part of a solo worker model with a sleepover component to the role. During the sleepover component of the shift, the worker is still required to undertake service delivery tasks outlined below as necessary, including implementing a wellbeing program after-hours, responding to critical incidents and supporting clients with a history of complex trauma.Â
Permanent part-time role (42 hours per fortnight) based at Dandenong.
What you'll be doing:
- Providing comprehensive services to residents including crisis counselling, support, referrals inclusive of mental health and AOD and advocacy in accordance with case plans and in line with the practice framework.
- Maintaining appropriate casework records and statistics. Documenting risks, following ALERTS, as per case noting policies and procedures.
- Monitoring and managing the dynamics of the facility with the aim of providing an environment which is safe, supportive and enjoyable for all.
- Following all handover procedures and instructions.
- Responding to critical incidents and breaches of facility house expectations.
- Reporting and managing urgent repairs.
- Engaging external services, including emergency services as required.
- Undertaking administrative duties relevant to the running of the facility.
- Contacting the On-Call Manager as required as per the on-call procedure.
- Facilitating recreational and wellbeing activities for residents.
- Contributing to maintaining the facility to a clean, safe and hygienic standard.
- Provide support to clients that are supported in a transitional capacity as required.
- Assist clients with forms and other administration.
- Carrying out comprehensive risk assessments and safety planning.
- Cleary outlining service offerings and house guidelines to all new clients.
- Providing a consistent trauma informed and client focused service to all presenting clients.
- Sourcing emergency accommodation / HEF accommodation for clients exiting Launch Housing or who are being timed-out.
What we're looking for (key selection criteria):
- A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs relating to homelessness (desired).
- Demonstrated understanding of housing and homelessness policy, context and systems.
- Demonstrated ability to work collaboratively with others towards effective client solutions.
- Good interpersonal and communication skills, both verbal and written.
- Well-developed organisational and time management skills.
- Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
- Excellent problem-solving skills.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
+ NFP Salary Packaging (tax savings!)
+ Additional wellbeing leave availableApplications close 2 October 2026Â For more information please contact careers@launchhousing.org.au
How to apply To apply for this opportunity, please click on"Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV. For a copy of the position description please contact us at careers@launchhousing.org.au. Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us! Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au. Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.  Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia. Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
After-Hours Support Worker ¡ Launch Housing