Manager of Infrastructure

The Manager of Infrastructure provides leadership for the technology infrastructure that supports the academic, administrative, and research missions of our client institution, St. Lawrence University. Reporting to the CampusWorks Chief Information Officer, this position leads and supervises the campus infrastructure team, contributes deep technical skill to infrastructure administration and is responsible for delivering secure, reliable, resilient, and cost-effective infrastructure services. 

The Manager works with the Infrastructure Center of Excellence (CoE) to develop infrastructure strategies, oversees daily operations, manages critical technology initiatives, and ensures the availability and performance of enterprise systems, networks, servers, cloud technologies, and data center facilities. The role partners closely with university leadership, faculty, staff, vendors, and CampusWorks Centers of Excellence to continuously improve technology services while maintaining a strong focus on customer service, operational excellence, and institutional priorities.

Essential Job Duties:

Infrastructure Management

 

• • Ensure the delivery of secure, reliable, and cost-effective infrastructure services.
  • Coordinate with the Infrastructure CoE to  execute infrastructure lifecycle strategies that support the University's strategic plan, technology roadmap, and ongoing evaluation of emerging technologies and cloud services.
  • • Technical administration responsibility for campus Windows and Linux servers, storage, virtualization platforms, networking, identity services, backup systems, or other core infrastructure technologies. 
    • Utilize monitoring tools (e.g., Connectwise, SolarWinds, Nagios, Whatsup Gold, Zabbix) to oversee network health, optimize bandwidth usage, and detect anomalies. Set up proactive alerts and automated incident response protocols.
    • Leverage data analytics to evaluate performance metrics, identify areas of improvement, and implement solutions that enhance system uptime and user experience.
    • Conduct regular system updates, patching, and performance tuning of Windows and Linux servers to ensure reliability, compliance, and security.
    • Coordinate operation and maintenance of campus data center facilities and supporting infrastructure.
    • Coordinate with the Infrastructure CoE to establish and maintain infrastructure standards, documentation, operational procedures, and technical governance to improve consistency, efficiency, automation, and service delivery.

     

    Incident and Operational Leadership

    • Serve as the on-site incident liaison during major outages and critical incidents, coordinating direction from the CoE with internal teams and vendors to ensure rapid triage, resource mobilization, and service restoration.
    • Extablish and maintain a culture of urgency, ownership, accountability, and disciplined execution while demonstrating end-to-end ownership of operational responsibilities and major initiatives.
    • Communicate timely, accurate, and meaningful updates translating technical issues into operational impact assessments. 

     

    Campus Partnership

     

    • Partner with campus leaders to understand technology needs and advocate for CoE recommended infrastructure solutions aligned with institutional priorities. 
    • Collaborate with relevant campus departments and project teams to ensure construction and renovation projects appropriately incorporate technology infrastructure.
    • Build productive relationships with faculty, staff, and campus stakeholders through regular engagement, responsive service, and participation in campus committees and planning initiatives.
    • • Work closely with CampusWorks Centers of Excellence to leverage enterprise expertise, standards, and best practices. 

       

      Vendor and Financial Management

      • Evaluate, recommend, and manage vendors and third-party service providers, ensuring contractual obligations, service expectations, and performance standards are achieved.
      • Oversee infrastructure licensing, maintenance agreements, warranties, and service contracts to support reliable and cost-effective operations.
      • Assist with management of infrastructure operating and capital budgets developed in partnership with the CoE, monitor expenditures, and partner with the CoE to recommend investments that enhance reliability, security, and service value.

      Leadership and Staff Development

      • Manage a high-performing infrastructure team committed to continuous improvement, accountability, innovation, and teamwork.
      • Foster a collaborative, customer-focused, and service-oriented culture. 
      • Conduct performance evaluations, establish goals, provide ongoing coaching and feedback, and recommend professional development opportunities.
      • Identify succession plan opportunities and cross-training strategies that strengthen organizational resilience. 
      • Establish workload management practices that appropriately prioritize operational work, projects, and strategic initiatives. 
      • Serve as an advocate for the infrastructure team while maintaining alignment with institutional priorities. 

       

      Security and Risk Management

      • • Partner with the CampusWorks Information Security Center of Excellence to maintain secure infrastructure operations. 
        • Ensure infrastructure services comply with cybersecurity standards, institutional policies, and regulatory requirements. 
        • With direction from the CampusWorks Infrastructure CoE to oversee backup, recovery, continuity, monitoring, and alerting capabilities to maximize service availability. 

         

        Supervisory Responsibilities

         

        Directly supervises: 

        • • Systems Administrator(s) 
          • Network Administrator(s) 

          Carries out supervisory responsibilities in accordance with CampusWorks policies and applicable laws, including hiring recommendations, onboarding, coaching, performance management, disciplinary actions, employee development, scheduling, and succession planning. 

Required Skills & Abilities:

• Senior-level large scale Windows Server, Linux and/or network administration
• Experience with systems and network performance and monitoring tools
• Demonstrated experience managing technical teams. 
• Strong technical leadership during high-pressure incidents. 
• Well-developed organizational and time-management skills. 
• Strong analytical and problem-solving abilities. 
• Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical audiences.
• Strong customer service orientation
• Demonstrated commitment to continuous improvement, operational excellence, collaboration, accountability, and innovation.

Minimum Qualifications:

• • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent combination of education and experience. 
  • Five years of progressively responsible infrastructure administration experience. 
  • Extensive experience implementing and supporting enterprise networking, servers, virtualization, or cloud technologies.
  • Experience managing technology vendors, contracts, and budgets. 

Preferred Qualifications:

• • Prior supervisory or management experience leading technical teams. 
  • Experience supporting higher education institutions. 
  • Experience leading incident response and operational problem resolution.
  • Experience working in a managed services environment. 
  • Experience with IT service management frameworks such as ITIL. 
  • Experience leading infrastructure modernization initiatives. 
  • Relevant industry certifications such as ITIL, Microsoft, VMware, Cisco, or AWS. 

What You Can Expect from Us 

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career. 

Our employees enjoy: 

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm,  provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada.  With the nature of our clients’ work evolving quickly,  we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.  

A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites. 

Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands. 

A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone. 

 At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk!  If you’re a close but not exact match with the description, we hope you’ll still consider applying.   

About CampusWorks 

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results. 

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential 

Friendly Note to External Agencies: 

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission. 

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. 

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