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Q

Level 2 Deskside Support Engineer

Qualysoft
  • 🇦🇹 Austria
  • Hybrid
  • Mid level
  • 3 weeks ago
  • €400 – €440 / day
  • Windows
  • Intune
  • SCCM
  • Active Directory
  • Azure Active Directory
  • Exchange Online
3 weeks ago
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For our client, a leading international industrial technology company,Qualysoft is currently seeking an experiencedLevel 2 Deskside Support Engineer to join an exciting onsite support engagement inAustria. This role offers the opportunity to work in a modern enterprise environment, providing hands-on technical support, ensuring smooth IT operations, and delivering a high-quality user experience. The assignment starts with a dedicated full-time engagement and offers the potential for ongoing cooperation through continued support activities. Location: Oberösterreich, AustriaStart: November 2026Duration: Full-time engagement throughout November 2026, followed by ongoing backfill support coverage from December 2026 onwardsCapacity: 100%Working Model: OnsiteProject Language: German & English  Your Responsibilities As a Level 2 Deskside Support Engineer, you will serve as a key point of contact for end-user support and workplace services, ensuring the efficient operation of IT systems and infrastructure.
  • Provide deskside support for PCs, laptops, peripherals, and software-related issues
  • Resolve escalated Level 2 incidents and service requests
  • Troubleshoot and support Windows 10 and Windows 11 environments
  • Administer and support Microsoft 365 services
  • Provide VPN and network connectivity support
  • Support business-critical applications and end users
  • Perform device imaging, configuration, deployment, and replacement activities
  • Manage Intune, SCCM, and Windows Autopilot deployments
  • Administer Active Directory and Azure Active Directory environments
  • Support Exchange Online services
  • Manage user accounts, permissions, and identity-related requests
  • Assist with local office IT infrastructure support
  • Deliver onsite and remote end-user support
  • Diagnose and resolve hardware, software, and application-related issues
  • Maintain accurate incident documentation and ticket management records
Your Profile
  • Minimum of2 years of professional experience in IT support within enterprise environments
  • Strong hands-on experience with:
  • Windows 10 / Windows 11
  • Microsoft 365
  • Active Directory
  • Azure Active Directory
  • Exchange Online
  • Intune, SCCM, and Windows Autopilot
  • Experience working with IT Service Management (ITSM) processes
  • Practical experience with ticketing systems
  • Strong troubleshooting and analytical skills
  • Professional, customer-focused, and service-oriented mindset
  • Good communication skills inGerman and English
Nice to Have
  • Experience supporting international enterprise environments
  • Knowledge of endpoint management and modern workplace solutions
  • Familiarity with network fundamentals and VPN technologies
  • Previous experience in manufacturing or industrial environments
  • Relevant Microsoft certifications
  

 

Why Join? This is an excellent opportunity to support a globally recognized technology company within a professional and innovative IT environment. You will work with modern workplace technologies, collaborate with international teams, and play a key role in ensuring business continuity and end-user satisfaction. The assignment also offers the possibility of a long-term collaboration beyond the initial engagement.We look forward to receiving your application, including your updated CV, availability, and hourly rate.  

 

Level 2 Deskside Support Engineer · Qualysoft

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