Level 1 Help Desk Tech

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

• First-line contact

• Follow-up communication

• End-user training

• Ticket escalation

• Documentation

• Advanced desktop support

• Advanced network support

• Hardware troubleshooting

Skills

• Technical writing

• Written and verbal communication

• Phone etiquette

Qualifications

• Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types

• Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest networ

• Cable termination

• Basic understanding of VoIP, e.g. phone troubleshooting

• Add/remove/manage network peripherals, e.g. network printers

• Advanced printer management, e.g. set up scan to email

• Manage domain and MS365 user accounts, e.g. reset password

• Thorough understanding of Windows folder structure, e.g. Windows and program files directories

• Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams

• In-depth knowledge of Google Chrome and MS Edge

• Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item

• Familiarity with business and enterprise applications, e.g. QuickBooks

• Familiarity with desktop imaging and profile migration

• Ability to troubleshoot hardware, e.g. power supplies and RAM

• Familiarity with help desk ticketing systems

Certifications

• A+

• Network+

• Microsoft certifications