Lending Operations - AM - Merchant Lending
Paytm
- 🇮🇳 India
- On-site
- Entry level
- 2 days ago
- Excel
- Google Sheets
2 days ago
Not enough detail in this posting to match
About the Role:We are looking for a proactive and detail-oriented professional to manage day-to-day lending operations, coordinate with internal stakeholders, and ensure smooth and timely loan processing. The ideal candidate should have a good understanding of the lending lifecycle, strong problem-solving skills, and the ability to manage multiple operational tasks efficiently.
Key Responsibilities :-Lending Operations: Manage day-to-day lending activities and ensure smooth and timely processing of loan applications in coordination with Product, Technology, Business, and Sales teams.-Daily Operations Management: Monitor daily operational activities, track pending cases and issues, resolve bottlenecks, and ensure a seamless customer experience.-Stakeholder Coordination: Collaborate with internal teams and relevant lending partners to ensure seamless execution of lending processes.-MIS & Reporting: Maintain daily operational trackers, prepare issue-resolution reports, monitor key performance metrics, and provide regular updates to stakeholders.-Issue Resolution: Identify operational challenges, investigate root causes, and coordinate with relevant teams to ensure timely resolution.-Process Improvement: Identify opportunities to improve operational efficiency, streamline workflows, and enhance the overall lending process.-Compliance: Ensure adherence to internal policies, standard operating procedures, and applicable lending guidelines and regulatory requirements.
Required Skills & Qualifications :- 2–4 years of experience in lending operations, fintech, banking, or NBFC operations.- Good understanding of the lending lifecycle, loan processing, and operational workflows.- Strong communication, coordination, and stakeholder management skills.- Excellent problem-solving and analytical abilities.- Proficiency in MS Excel or Google Sheets for operational tracking and reporting.- Ability to manage multiple tasks, prioritize activities, and work in a fast-paced environment.- Strong attention to detail and a proactive approach to resolving operational issues.
Preferred Candidate ProfileA graduate with hands-on experience in lending operations, partner coordination, and day-to-day business operations, preferably within a fintech company, bank, or NBFC. The candidate should be organized, detail-oriented, and comfortable working with cross-functional teams to drive operational efficiency and ensure timely issue resolution. Why join us1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager Compensation:If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Lending Operations - AM - Merchant Lending · Paytm