Legal Document Specialist

The Hanover Insurance Group's In-House Counsel team is seeking a Legal Document Specialist to join our office in Southfield, MI. This full-time, non-exempt position offers a Hybrid/Flex work arrangement and provides an opportunity to support a collaborative legal team in a fast-paced environment. The ideal candidate is detail-oriented, organized, and enjoys managing legal documentation and processes that contribute to the successful handling of claims and legal matters.

Position Overview:

Responsible for coordination of incoming mail and document management for Claims Staff Counsel.  Environment is fast-paced and high volume.  Receives, assembles, and/or distributes incoming and outgoing mail.  Prepares and scans documents.  Responsible for the operation of the scanner module.  Maintains an archived storage area.  Dedicated to meeting the expectations and requirements of the internal/external customer.  

In this role you will:   

• Processing of incoming paper and electronic mail
• Naming, saving, and routing documents to appropriate parties
• Calendar/diary critical deadlines and appearances
• Ability to manage confidential documents and financial instruments
• Ability to prioritize mail and physical evidence and route to the proper attorney – requires discretion, independent judgment, and knowledge of legal process/documents 
• Responsible for naming convention of documents/files   
• Copying large files    
• Open mail by hand or machine   
• Index scanned document to proper claim folder and identifies the document type   
• Perform visual quality checks on scanned documents   
• Process out-bound mail in coordination with other office staff
• Manage confidential documents and information   
• Communications and coordination with managers, attorneys, paralegals, secretaries, vendors, and others
• Other clerical tasks that may be assigned   

What you need to apply:   

• Minimum 3-5 years of related Administrative and document handling experience such as Claims Administration or Legal Admin/Secretary    
• High school degree or equivalent   
• Demonstrate the ability to comply with confidentiality guidelines   
• Accurate detail oriented and organized individual who can maintain a high level of quality  
• Ability to apply and develop knowledge of basic personal computer applications   
• Ability to manage a consistent large volume of work   
• Ability to organize and prioritize   
• Communicate effectively   
• Possess a high level of integrity and professionalism   
• Basic Claims and Staff Counsel knowledge and ability to identify documentation   
• Easily adapts to new, different, or changing situations, requirements or priorities
• Dedicated to meeting the expectations and requirements of internal and external customers   

Physical Demands & Work environment:   

• Ability to use a personal computer and other standard office equipment   
• Ability to sit and/or stand for extended periods of time   
• Work in-person in the law office a minimum of one day per week
• Ability to work in a fast paced, changing, or stressful environment  
• Ability to work independently and with a team and lend assistance and/or coverage to other members of the office, as needed