Legal Consultant - II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Schedule and Training

• The schedule may include weekends and late-night shifts, such as Tuesday through Saturday, 6:00 PM–3:00 AM. This is only an example; candidates must be prepared to work all assigned shifts.
• 4 weeks of mandatory onsite training will be provided Monday through Friday, 8:00 AM–5:00 PM.
• Missing one day of training will delay onboarding and affect the entire training class.
• After four weeks of training, once the sponsor determines that the new hire can work independently, a hybrid schedule may be discussed. The anticipated hybrid schedule is two days working from home and three days in the office.

Description

• The incumbent will work within the Criminal Response Team in a high-volume environment. This role supports law enforcement requests for customer records related to life-threatening situations by answering calls, authenticating callers, and providing the required records in accordance with applicable laws and company procedures.
• The specialist will validate, log, and respond to subpoenas, court orders, and search warrants served upon the company for customer records. The role requires accurate case documentation, end-to-end case management, sound judgment, and the ability to independently problem-solve while working under pressure.

Responsibilities

• Handle calls from the law enforcement community regarding 24/7/365 emergency and high-priority matters.
• Authenticate callers before providing customer records.
• Validate, log, document, and respond to legal processes, including subpoenas, court orders, and search warrants.
• Ensure all cases are accurately documented and managed from intake through completion.
• Enter customer and account information from source documents into workflow management systems.
• Review data for deficiencies or errors, correct incompatibilities, and verify completed work.
• Manage high-priority tasks effectively while following compliance guidelines.
• Determine when matters should be escalated or referred to management.
• Communicate professionally with law enforcement personnel.
• Maintain confidentiality and demonstrate accuracy and attention to detail.
• Apply knowledge of basic legal concepts, terminology, principles, and procedures.

Requirements

• Strong customer service or dispatch-like experience in handling high-volume calls of a dynamic nature.
• Ability to work independently and make sound decisions in high-pressure, time-sensitive situations.
• Proficient typing and transcription skills.
• Computer and technical skills.
• Organizational and time-management abilities.
• Accuracy and attention to detail.
• Paralegal certification is not required; however, legal background, education, or experience is preferred.
• Ability to apply for government clearance.
• Ability and willingness to work all shifts, including weekends and late-night hours.